Company profile: Presence
1.1 - Company Overview
Company description
- Provider of Multi-Channel CEC solutions that enable contact centers to optimize resources and improve communication efficiencies. Offers cloud-based and enterprise/SMB omnichannel platforms across voice, email, chat, SMS, social media, and video; unified software to enhance agent productivity; AI-driven analytics and insights; and automated agent evaluation. Designed to work standalone or with existing PBX.
Products and services
- Enghouse Contact Center for Enterprises: An omnichannel contact center solution offering high availability and scalability, designed to manage communications across voice, email, SMS, webchat, social media, and video
- Enghouse CCaaS: A cloud-based platform that manages customer interactions across voice, email, chat, SMS, and social media, with AI-driven analytics for improved customer understanding
- AI Insights: A machine-learning-based tool that extracts actionable insights from customer and employee feedback using natural language processing to improve customer experience
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Presence
Stratasoft
HQ: United States
Website
- Description: Provider of complete contact center solutions and contact center software. Stratasoft offers a scalable infrastructure to maximize center performance, more efficiently utilize staff resources, and adapt to unpredictable market forces. Its StrataDial Virtual Call Center (VC2) lets you control hardware and software implementation.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Intradiem
HQ: United States
Website
- Description: Provider of SaaS-based intraday automation and an Intelligent Assistant for customer service and frontline teams (contact center, back office, retail), automating intraday management and real-time processes to optimize tasks and workflows and enable real-time adaptation to changing conditions and events.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Netomi
HQ: United States
Website
- Description: Provider of multimodal, omnichannel Sanctioned Generative AI for enterprises, enabling brand-safe customer conversations at scale with built-in AI governance controls for accuracy, security and data privacy. Offers Netomi AI to automatically resolve over 80% of customer service inquiries, integrations with agent desks, CRM and business systems, a business UI, and support across email, chat, messaging, voice, SMS, search and social.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Service
HQ: United States
Website
- Description: Provider of a service that helps travelers obtain compensation when flights are delayed or cancelled.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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ComAround
HQ: United States
Website
- Description: Provider of global SaaS solutions specializing in Knowledge Management and Self-service, helping Customer Service and Support organizations build and share knowledge across channels to improve agent and customer experiences, using ComAround Knowledge Management software and expertise.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full ComAround company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Presence
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Presence
2.2 - Growth funds investing in similar companies to Presence
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4 - Top valuation comps for Presence
4.2 - Public trading comparable groups for Presence
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