Company profile: Decibel
1.1 - Company Overview
Company description
- Provider of a real-time digital experience intelligence platform that reveals how users behave on websites and apps, enabling enterprise businesses to quantify and improve customer experiences at every digital touchpoint. Offers machine learning-powered behavioral analytics, Digital Experience Score (DXS), session replays, heatmaps, customer journey analytics, and real-time interactions.
Products and services
- Medallia Digital Experience Score (DXS): A machine-learning-powered scoring system quantifying each user's digital experience 0–10 across frustration, engagement, navigation, technical, and form aspects to pinpoint improvement opportunities
- Customer Journey Analytics: An enterprise-grade analytics product that analyzes paths users take on websites, evaluates experiences, and identifies specific improvement areas to architect better journeys across digital touchpoints
- Real-Time Interactions: A real-time engagement system that triggers live chat or survey actions based on user behavior to enhance customer engagement.
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Decibel
Userlane
HQ: Germany
Website
- Description: Provider of a digital adoption platform that guides users in real time within any software to automate onboarding, training, and support. Offers an analytics dashboard for user behavior and adoption, customizable in-app guidance (guides, tooltips, announcements), security and compliance (SSO, 2FA, RBAC), and dedicated customer success and strategic adoption guidance.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Relay42
HQ: The Netherlands
Website
- Description: Provider of an orchestration Customer Data Platform (CDP) that unifies and organizes first-party data and makes it accessible across the customer lifecycle, orchestrates real-time omnichannel journeys, and helps build sustainable customer relationships. Includes Journey Orchestration, Journey AI, Advanced Identity Management, Data Activation across internal and external channels, and Insights & Analytics.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Relay42 company profile →
After
HQ: United States
Website
- Description: Provider of warranty sector services assisting manufacturing brands in transforming their businesses after the point of sale.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Quadient
HQ: France
Website
- Description: Provider of intelligent communication automation, parcel locker solutions, and mail-related solutions, including accounts receivable automation (Quadient AR by YayPay); document preparation and outbound distribution (Impress Automate, Impress Distribute); and customer communication management across channels (Inspire Evolve, Inspire Flex, Inspire iForms).
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
View full Quadient company profile →
Staircase AI
HQ: United States
Website
- Description: Provider of an AI-powered Customer Relationship Intelligence platform that analyzes millions of customer interactions to deliver actionable human insights, improve NRR, and reveal deep human signals. Offers Artificial Revenue Intelligence to predict churn and identify growth opportunities, a 360° data warehouse, efficiency tools without relying on CRM, direct integrations with Gmail, Salesforce, and HubSpot, and strong security and privacy policies.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Staircase AI company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Decibel
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Decibel
2.2 - Growth funds investing in similar companies to Decibel
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4 - Top valuation comps for Decibel
4.2 - Public trading comparable groups for Decibel
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