Company profile: Lumoa
1.1 - Company Overview
Company description
- Provider of AI-powered customer feedback analytics that gathers and analyzes feedback from surveys, calls, and online reviews to deliver insights into KPIs and customer sentiment. Features include Ask Lumoa for query-based answers, real-time analysis, an executive dashboard, phrase detection with improvement ideas, and prioritized feedback by weighted impact.
Products and services
- AI-Powered Customer Feedback Analytics: An enterprise-grade, AI-driven system that aggregates surveys, calls, and online reviews to analyze customer sentiments and key performance indicators, yielding actionable insights from high-volume feedback
- Prioritized Feedback: A data-driven, algorithmic component that calculates the weighted impact of feedback to prioritize more important items from specific customer segments or product lines for focused improvement
- Real-time Analysis: A streaming-grade capability that delivers specific insights impacting key metrics, enabling immediate action triggered directly by ongoing customer feedback
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Lumoa
Rant & Rave
HQ: United Kingdom
Website
- Description: Provider of customer engagement software to proactively communicate with and gather fast feedback, including sentiment analysis using natural language processing, real-time feedback collection via email, SMS, web and chat, unified data visualization dashboards and reports, automated alerts for customer recovery, and frontline engagement tools with gamified experiences.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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3radical
HQ: United Kingdom
Website
- Description: Provider of gamification-driven engagement software and solutions. The Voco platform uses a real-time decisioning engine combining game science theory, data from billions of interactions, and self-reported data to deliver optimal interactive content, rewards, and channels. Offerings include customer and employee engagement, earned data strategy, and gamification mechanics to encourage data sharing, consent capture, and retention.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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VOC AI
HQ: United States
Website
- Description: Provider of AI-driven customer service solutions and ecommerce insights, offering omnichannel data, insights, and tools including a ChatGPT extension for platforms like Amazon and Shopify. Supports product research, ideation, and marketing, and helps sellers identify market opportunities.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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GX Software
HQ: The Netherlands
Website
- Description: Provider of web content management and online marketing software and services, including XperienCentral CMS for centralized digital customer communication across channels; data services and solutions from strategy definition to data activation; website, intranet, app, and portal development; and agile CMS implementation with configuration, content migration, testing, and user training.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Hippo Video
HQ: United States
Website
- Description: Provider of a video customer experience platform enabling businesses to engage audiences authentically through personalized videos, leveraging AI and machine learning to create, edit, personalize, and deliver actionable video analytics that accelerate conversions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Hippo Video company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Lumoa
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Lumoa
2.2 - Growth funds investing in similar companies to Lumoa
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4 - Top valuation comps for Lumoa
4.2 - Public trading comparable groups for Lumoa
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