Company profile: ServiceTick
1.1 - Company Overview
Company description
- Provider of customer experience management software that captures and reports immediate customer feedback across web, email, SMS, IVR, call centre, webchat, and mobile apps via a unified web console, with voice of the customer, multi-channel surveys, customizable analytics dashboards, staff engagement tools, social media tracking, and speech/text interaction analytics.
Products and services
- Customer Insights: Architects a customizable, web-based analytics dashboard that instantly consolidates cross-channel feedback into a single reporting console, tracking trends to inform decisions and highlight service performance
- Customer Surveys: Delivers a multi-channel survey system distributing questionnaires via IVR, SMS, Email, Web, Webchat, and Mobile Apps, capturing immediate customer feedback across service touchpoints for robust measurement
- Voice of the Customer: Engineers an enterprise-grade platform that collects, analyzes, and acts on cross-channel customer feedback, delivering immediate, actionable insight to improve experiences and business outcomes via a unified reporting console
Key contacts
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Financial details
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1.2 - Competitors and similar companies to ServiceTick
Spryng
HQ: The Netherlands
Website
- Description: Provider of SMS services to all sectors in the B2B market.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Timeline Labs
HQ: United States
Website
- Description: Provider of a platform for media companies and brands to discover, display, and measure social content and conversations, featuring customized tools that alert users to trending social conversations relevant to their target audiences and a content management system to publish discovered content.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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MarketTools
HQ: The Netherlands
Website
- Description: Provider of consumer insights and online marketing research software and services, offering a market research software suite including Survey Manager, an online market research survey process that allows users to build online surveys, deploy them, collect and analyze results, helping drive smarter business decisions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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EZ Texting
HQ: United States
Website
- Description: Provider of easy-to-use, self-service mass texting services for businesses across the U.S. and Canada via a cloud-based platform offering bulk texting, MMS picture messaging, delivery reports, reminder campaigns, text polls, keywords, textable numbers, and text-to-landline. Solutions include SMS marketing and sales, customer support, employee operations, dedicated short codes, and contact management.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Fuel Cycle
HQ: United States
Website
- Description: Provider of a Market Research Cloud that integrates human insight with critical business data to deliver actionable intelligence. The platform enables decision-makers to maintain constant connections with customers, prospects, and users, offering customizable surveys, discussion boards, quick polls, advanced analytics, verified audiences, and progressive profiling.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Fuel Cycle company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for ServiceTick
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to ServiceTick
2.2 - Growth funds investing in similar companies to ServiceTick
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4 - Top valuation comps for ServiceTick
4.2 - Public trading comparable groups for ServiceTick
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