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Company profile: Freshworks

1.1 - Company Overview

Freshworks Logo

Freshworks

Headquarter: United States
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of cloud-based SaaS for customer engagement and helpdesk support, offering AI-powered solutions including Freshservice (IT service management), Freshdesk (ticketing), Customer Service Suite (omnichannel support with AI and chatbots), Freshsales (sales CRM), Freshchat (live chat and chatbots), and Freshmarketer (marketing automation).

Products and services

  • Customer Service Suite: Omnichannel platform integrating AI, chatbots, and ticketing to enhance customer service operations
  • Freshdesk: Ticketing-centric platform that streamlines customer support workflows, enabling efficient management and resolution of customer queries
  • Freshservice: AI-powered IT service management platform that automates operations, enhances collaboration, and delivers insights for improved business performance

Key contacts

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Financial details

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1.2 - Competitors and similar companies to Freshworks

CallVU Logo

CallVU

HQ: United States Website
  • Description: Provider of a mobile digital engagement platform focused on storage transformation and CX automation services.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full CallVU company profile →
Tropo Logo

Tropo

HQ: United States Website
  • Description: Provider of an application platform that enables developers and carriers to quickly create communication applications, offering flexibility beyond VoiceXML to work in other development languages for building voice applications.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Tropo company profile →
Glia Logo

Glia

HQ: United States Website
  • Description: Provider of Unified Interaction Management through the Glia Interaction Platform, unifying voice, digital customer service, and AI with a unique ChannelLess® architecture that eliminates data silos, dropped context, and frustration for customers and representatives.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Glia company profile →
Aivo Logo

Aivo

HQ: Argentina Website
  • Description: Provider of AI-powered customer service and sales automation solutions for enterprises. Offers Aivo Suite to design, automate and manage interactions across channels; AgentBot for 24/7 conversational support; Engage for WhatsApp campaigns; Live for real-time agent support; Studio for integration flows; and Help for AI-driven knowledge management.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Aivo company profile →
Ada Logo

Ada

HQ: Canada Website
  • Description: Provider of a chatbot-based platform that automates enterprise customer experience across web and mobile, using a machine learning engine to reduce support volume and empower customers to find answers on their own.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Ada company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for Freshworks

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Buyer group 1: ████████ ████████

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Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████

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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to Freshworks

2.2 - Growth funds investing in similar companies to Freshworks

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4 - Top valuation comps for Freshworks

4.2 - Public trading comparable groups for Freshworks

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4.3 - M&A Transactions similar to Freshworks

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About Freshworks

What does Freshworks do?

Freshworks is a provider of cloud-based SaaS for customer engagement and helpdesk support, offering AI-powered solutions including Freshservice (IT service management), Freshdesk (ticketing), Customer Service Suite (omnichannel support with AI and chatbots), Freshsales (sales CRM), Freshchat (live chat and chatbots), and Freshmarketer (marketing automation).

Who are Freshworks's competitors?

Freshworks's competitors and similar companies include CallVU, Tropo, Glia, Aivo, and Ada.

Where is Freshworks headquartered?

Freshworks is headquartered in United States.

How many employees does Freshworks have?

Freshworks has 1,000 employees 🔒.

When was Freshworks founded?

Freshworks was founded in 2010 🔒.

What sector and industry vertical is Freshworks in?

Freshworks is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for Freshworks

Who are the top strategic acquirers in Freshworks's sector and industry

Top strategic M&A buyers and acquirers in Freshworks's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for Freshworks?

Top strategic M&A buyers groups and sectors for Freshworks include █████████████████ , ████████████████, █████████████, ████████████, and ████████████████ 🔒.

Financial Investors investing in Freshworks's sector and industry vertical

Which are the top PE firms investing in Freshworks's sector and industry vertical?

Top PE firms investing in Freshworks's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in Freshworks's sector and industry vertical?

Active PE funds and buyout funds acquiring companies in Freshworks's sector and industry vertical include █████████, ██████████, ████████████, and ████████████ 🔒.

Who are the top growth equity funds investing in companies in Freshworks's sector and industry vertical?

Growth funds and venture capital funds investing in companies similar to Freshworks include █████████, ██████████, ████████████, and ████████████ 🔒.

Valuation benchmarks of companies in Freshworks's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for Freshworks?

The key public trading comparables and valuation benchmarks for Freshworks include █████████, ██████████, ████████████, and ████████████ 🔒.

Which are the key trading comparable groups for Freshworks for public valuation benchmarks?

Our platform tracks detailed public trading comparable groups and valuation benchmarks for Freshworks with complete valuation multiples, growth metrics, and profitability data. Access the full database to benchmark your company against relevant public comparables.

What are recent M&A transactions in Freshworks's sector and industry vertical?

Our platform tracks relevant M&A transactions comparables and valuation benchmarks for Freshworks with complete deal terms, valuation multiples, and strategic rationale. Access the full database to benchmark pricing and identify active acquirers.

What are recent capital raises and funding rounds in Freshworks's' sector and industry vertical?

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