Company profile: Cyara
1.1 - Company Overview
Company description
- Provider of a cloud-based customer experience assurance platform for outside-in test automation and monitoring across IVR, voice, web, chatbot, video, WebRTC, and omnichannel. Offers automated IVR testing, voice quality evaluation, omnichannel testing, agent desktop testing, chatbot testing, and email/SMS testing to ensure flawless interactions.
Products and services
- Omnichannel Testing: Cloud-based, tests seamless operation and integration across voice, web, chat, and email, ensuring cross-channel continuity and performance with automated monitoring
- IVR Testing: Outside-in, automated testing verifies Interactive Voice Response systems function as designed under various conditions, assuring reliability of voice-based customer interactions through continuous cloud monitoring
- Voice Quality Testing: Enterprise-grade, evaluates the clarity and quality of voice interactions within customer experience systems, helping ensure consistent audio experience across enterprise voice channels
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Cyara
Alert Solutions
HQ: United States
Website
- Description: Provider of cloud-based multi-channel messaging and communication solutions for education (K-12 and Higher-Ed) and healthcare, leveraging email, voice, fax and SMS. Offerings include Rave Alert mass notifications across text, email, desktop, voice and social media; Rave Notifier for desktop; Text to Opt-In; Automatic Polling for real-time responses; and Mobile Reach for expanded emergency communications.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Textel
HQ: United States
Website
- Description: Provider of a cloud-based business texting platform for contact centers and businesses, enabling inbound and outbound SMS and MMS over existing business phone numbers to improve customer experience, increase engagement, and enhance contact center performance and efficiency.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Assist Digital
HQ: Italy
Website
- Description: Provider of CRM and Digital Experience through comprehensive customer experience services: scalable CX operations (6,000 agents, 15 languages), CX consulting to transform marketing, sales and service, CX technology to design, develop and manage digital solutions and IT infrastructures, advanced AI and LLM integrations, design services, and generative AI-powered customer services (chatbots, vocal bots, hybrid conversational IVR).
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Convrg
HQ: United States
Website
- Description: Provider of an AI voice and messaging platform that powers conversational experiences for brands and retailers, including voice-enabling ecommerce websites and mobile apps to allow consumers to shop by voice; used by companies such as Estee Lauder Companies, Sephora, Proactiv, Shopify and the GRAMMYs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Gabbi
HQ: Canada
Website
- Description: Provider of an AI assistant for real estate agents that centralizes client communications via SMS, email, and voice; nurtures and converts leads using NLP; books showings, checks availability with listing agents, and manages schedules with optimal routes; links conversations to client context; and enables team collaboration by transferring complete chat histories to move sales forward.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Gabbi company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Cyara
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Cyara
2.2 - Growth funds investing in similar companies to Cyara
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4 - Top valuation comps for Cyara
4.2 - Public trading comparable groups for Cyara
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