Company profile: SightCall
1.1 - Company Overview
Company description
- Provider of a live video visual assistance platform for enterprises, enriched by augmented reality and AI. Delivers mobile and web apps to let business users see what customers see and guide them remotely. Offerings include SightCall VISION, generative AI for customer service and field service, Visual Journeys for self-guided work, remote customer support, and pre-installation support.
Products and services
- SightCall VISION: A SaaS-based visual assistance platform using a smart device camera to enable customers, agents, and field service teams to see, analyze, guide, and report on problems remotely
- Remote Customer Support: An AR-enhanced live video service connecting agents, experts, technicians, and customers with data collection, OCR, and AI recognition to architect guided assistance and accurate issue documentation
- SightCall Generative AI for Field Service: An AI-driven product integrating into field service workflows to improve efficiency, accuracy, and insight for technicians within SightCall mobile and web applications
Key contacts
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Financial details
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1.2 - Competitors and similar companies to SightCall
OmniCall
HQ: United States
Website
- Description: Provider of nationally recognized live telephone answering and virtual receptionist services, delivering 24/7 call answering and customer service as an extension of businesses. Offerings include call forwarding, call connecting, text and email messaging, recorded calls accessible via web dashboard or toll-free line, and a web portal to manage messages, accounts, and on-call schedules.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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InteliWISE
HQ: Poland
Website
- Description: Provider of an enterprise-grade conversational AI platform with fully programmable NLU Chatbot and Voicebot, used by 200+ global brands across banking, insurance, e-commerce and the public sector. Offers omni-channel end-user interfaces (web, mobile, social), Live Chat, an NLP engine combining rule-based and machine learning, and an administration panel to automate customer service, lead generation, and call handling.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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HeyBubble
HQ: United States
Website
- Description: Provider of live chat solutions for businesses to communicate with customers in real time, track visitor behavior, and engage website visitors to drive sales and improve customer satisfaction. Easy to use and install with no downloads or updates required.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Sword Ciboodle
HQ: United Kingdom
Website
- Description: Provider of multi-channel contact center and customer interaction software that manages front office customer service and sales interactions. The platform is organized into product modules to accelerate delivery of consistent customer service across whichever channel customers choose.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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MessageKite
HQ: Canada
Website
- Description: Provider of desktop texting software for business front desks, offering two-way, group, scheduled messaging and chatbot capabilities.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full MessageKite company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for SightCall
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to SightCall
2.2 - Growth funds investing in similar companies to SightCall
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4 - Top valuation comps for SightCall
4.2 - Public trading comparable groups for SightCall
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