Company profile: Sword Ciboodle
1.1 - Company Overview
Company description
- Provider of multi-channel contact center and customer interaction software that manages front office customer service and sales interactions. The platform is organized into product modules to accelerate delivery of consistent customer service across whichever channel customers choose.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Sword Ciboodle
Edify
HQ: United States
Website
- Description: Provider of global interactive voice response solutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Topbox
HQ: United States
Website
- Description: Provider of customer experience analytics that analyzes customer interactions across every communication channel, using feedback from voice, chats, texts, social media, and NPS surveys to help clients quickly identify and resolve customer and prospect friction points across the enterprise.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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CXEngage
HQ: United States
Website
- Description: Provider of a real-time feedback channel and customer journey monitoring solution that acts on customer journeys in real time across all customer touch points, enabling organizations to enhance and deliver exceptional customer experiences.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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BrightCloud
HQ: United Kingdom
Website
- Description: Provider of Cisco contact center and customer experience platforms, including cloud-based solutions (BCSquared, Cisco Webex Contact Center) and tools to optimize interactions (CCBox, workforce management, call recording, quality management, analytics). Offers on-premise collaboration and custom development for UCCE, PCCE, UCCX, CVP, IP IVR, plus lifecycle services: consultation, design, build, managed service, support.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full BrightCloud company profile →
Brand Embassy
HQ: United Kingdom
Website
- Description: Provider of an omnichannel cloud-based customer service platform integrating social media, messaging, live chat, and AI-powered chatbot service.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Brand Embassy company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Sword Ciboodle
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Sword Ciboodle
2.2 - Growth funds investing in similar companies to Sword Ciboodle
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4 - Top valuation comps for Sword Ciboodle
4.2 - Public trading comparable groups for Sword Ciboodle
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