Company profile: Brand Embassy
1.1 - Company Overview
Company description
- Provider of an omnichannel cloud-based customer service platform integrating social media, messaging, live chat, and AI-powered chatbot service.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Brand Embassy
Directly
HQ: United States
Website
- Description: Provider of AI-powered customer support solutions integrating with contact centers to automate common issues and engage freelance experts for elastic operations. Offerings include an OnDemand platform with AI/ML and predictive tech, an Expert Network, IVR-to-messaging, automated messaging with staffing and peer-reviewed responses, web & email support integrated with helpdesks, and workforce augmentation to improve satisfaction and save costs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Ultracomms
HQ: United Kingdom
Website
- Description: Provider of cloud based omni-channel customer contact management solutions and PCI DSS level 1 certified secure payment handling services to the contact centre industry, delivering inbound, outbound and blended services via leading cloud technology for more than a decade.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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OmniCall
HQ: United States
Website
- Description: Provider of nationally recognized live telephone answering and virtual receptionist services, delivering 24/7 call answering and customer service as an extension of businesses. Offerings include call forwarding, call connecting, text and email messaging, recorded calls accessible via web dashboard or toll-free line, and a web portal to manage messages, accounts, and on-call schedules.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full OmniCall company profile →
Vanilla
HQ: Canada
Website
- Description: Provider of a cloud-based hosted community forum platform that helps companies engage customers through discussions and Q&As, enable self-service via help documentation, product experts, and crowdsourced answers, customize branding with theming, drive participation with polls, leaderboards, points, and badges, analyze community data, and integrate with learning management, ticketing, and marketing tools to reduce support and grow revenue.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Vanilla company profile →
SnapEngage
HQ: United States
Website
- Description: Provider of customizable live chat and messaging software for sale and support, enabling businesses to engage and convert website visitors. Offers omnichannel engagement across web, SMS, Facebook Messenger, Twitter, and WeChat; advanced chatbots (Answer Bot, Guide Bot, custom); HIPAA-compliant chat; analytics, reports, and real-time dashboards with Google Analytics integration; CRM/Help Desk integration; and a Design Studio for branded interfaces.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full SnapEngage company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Brand Embassy
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Buyer group 1: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Brand Embassy
2.2 - Growth funds investing in similar companies to Brand Embassy
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4 - Top valuation comps for Brand Embassy
4.2 - Public trading comparable groups for Brand Embassy
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