Company profile: BrightCloud
1.1 - Company Overview
Company description
- Provider of Cisco contact center and customer experience platforms, including cloud-based solutions (BCSquared, Cisco Webex Contact Center) and tools to optimize interactions (CCBox, workforce management, call recording, quality management, analytics). Offers on-premise collaboration and custom development for UCCE, PCCE, UCCX, CVP, IP IVR, plus lifecycle services: consultation, design, build, managed service, support.
Products and services
- Cisco Webex Contact Center: A cloud-based, enterprise-grade omnichannel platform that delivers predictive analytics, workforce optimization, and business application integrations to enhance customer interactions across channels
- On-Premise Collaboration: Custom-engineered services and development for Cisco on-premise and private cloud platforms, including UCCE, PCCE, UCCX, CVP, and IP IVR
- Lifecycle Services: End-to-end consultation, design, build, managed service, and support for Cisco Contact Center platforms to sustain and optimize deployments throughout their operational lifecycle
Key contacts
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Financial details
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1.2 - Competitors and similar companies to BrightCloud
Uniphore
HQ: United States
Website
- Description: Provider of a sovereign, composable, secure Business AI platform that connects enterprise data, fine-tunes models, and deploys agentic AI across functions. Offerings include X-Platform for multimodal AI and workflow automation, Q for Sales for real-time conversation insights, X-Designer low-code automation, U-Self Serve for self-service, and Real-Time Agent Coaching.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Stratasoft
HQ: United States
Website
- Description: Provider of complete contact center solutions and contact center software. Stratasoft offers a scalable infrastructure to maximize center performance, more efficiently utilize staff resources, and adapt to unpredictable market forces. Its StrataDial Virtual Call Center (VC2) lets you control hardware and software implementation.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Advantone
HQ: United States
Website
- Description: Provider of telecommunications services.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Tymeshift
HQ: United States
Website
- Description: Provider of workforce management tools exclusively for Zendesk-based support teams, offering integrated forecasting, agent scheduling, real-time reporting, and performance tracking to help deliver better customer service.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Cogito
HQ: United States
Website
- Description: Provider of artificial intelligence and machine learning-driven behavioral science software that evaluates hundreds of voice-based behavioral signals to deliver live conversation coaching for agents and a real-time measure of customer experience.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for BrightCloud
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to BrightCloud
2.2 - Growth funds investing in similar companies to BrightCloud
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4 - Top valuation comps for BrightCloud
4.2 - Public trading comparable groups for BrightCloud
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