Company profile: Uniphore
1.1 - Company Overview
Company description
- Provider of a sovereign, composable, secure Business AI platform that connects enterprise data, fine-tunes models, and deploys agentic AI across functions. Offerings include X-Platform for multimodal AI and workflow automation, Q for Sales for real-time conversation insights, X-Designer low-code automation, U-Self Serve for self-service, and Real-Time Agent Coaching.
Products and services
- X-Platform: Sovereign AI platform that unifies and structures voice, video, text, and data, deploys agentic AI, and connects enterprises with customers using Generative, Knowledge, Emotion AI plus workflow automation
- Real-Time Agent Coaching: Real-time conversational AI product that delivers call center agents instant guidance, targeted insights, and task automation during customer interactions to boost performance and elevate customer experience
- Q for Sales: Real-time AI-powered system that analyzes visual, verbal, and tonal cues in sales conversations to surface actionable insights, sharpen deal execution, and lift revenue performance
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Uniphore
NewVoiceMedia
HQ: United Kingdom
Website
- Description: Provider of cloud technology that powers customer connections globally and helps businesses sell more, serve better, and grow faster. Joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Logicalware
HQ: United Kingdom
Website
- Description: Provider of a scalable customer engagement platform that tracks each customer journey and connects you to your customers in a single interface. Delivers a comprehensive CX platform combining contact centre, self-service and AI to manage interactions and improve support efficiency, plus workforce management, case management with ticketing and automated workflows, and training programmes.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Presence
HQ: Spain
Website
- Description: Provider of Multi-Channel CEC solutions that enable contact centers to optimize resources and improve communication efficiencies. Offers cloud-based and enterprise/SMB omnichannel platforms across voice, email, chat, SMS, social media, and video; unified software to enhance agent productivity; AI-driven analytics and insights; and automated agent evaluation. Designed to work standalone or with existing PBX.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Webio
HQ: Ireland
Website
- Description: Provider of customer engagement software leveraging conversational AI to streamline inbound and outbound communications. The platform automates and blends chatbot and live agent conversations across any messaging channel at scale and features on-demand messaging and real-time data.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Clarabridge
HQ: United States
Website
- Description: Provider of a customer experience management platform that uses advanced text analytics, enterprise survey, and robust engagement to transform all forms of customer feedback, enabling confident, decisive action across the business.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Clarabridge company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Uniphore
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Uniphore
2.2 - Growth funds investing in similar companies to Uniphore
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4 - Top valuation comps for Uniphore
4.2 - Public trading comparable groups for Uniphore
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