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Company profile: CustomerGauge

1.1 - Company Overview

CustomerGauge Logo

CustomerGauge

Headquarter: The Netherlands
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of a customer success SaaS platform that uses Net Promoter to measure and report customer feedback in real time for medium to large organizations. Offers Account Experience to prevent churn and identify growth, surveying across channels, close-the-loop workflows, benchmarking, SWOT analysis, and account management in an end-to-end, fully integrated solution across 140 countries and 32 languages.

Products and services

  • Account Experience: Enterprise-grade program that uses Net Promoter to measure and act on customer feedback in real-time for medium to large organizations, preventing churn and pinpointing growth opportunities
  • Close The Loop: End-to-end-integrated system that enables responding to customer feedback promptly to address concerns and improve customer satisfaction for medium to large organizations
  • Surveying Capabilities: Multilingual tools for collecting customer feedback across channels, sending over one million emails per month across 140 countries in 32 languages to understand satisfaction and pinpoint areas for improvement

Key contacts

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Financial details

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1.2 - Competitors and similar companies to CustomerGauge

Receptive Logo

Receptive

HQ: United Kingdom Website
  • Description: Provider of Product Demand Intelligence for software companies, enabling data-driven product decisions by translating demand from customers, internal teams, and the market into actionable insights.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Receptive company profile →
Xtremepush Logo

Xtremepush

HQ: Ireland Website
  • Description: Provider of a customer engagement, personalization, and data platform offering mobile-first multichannel experiences, with a real-time Customer Data Platform, omnichannel campaign orchestration, email and SMS marketing, gamification, and InfinityAI predictive analytics to forecast player behavior, value, and preferences for personalized marketing and retention.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Xtremepush company profile →
VOC AI Logo

VOC AI

HQ: United States Website
  • Description: Provider of AI-driven customer service solutions and ecommerce insights, offering omnichannel data, insights, and tools including a ChatGPT extension for platforms like Amazon and Shopify. Supports product research, ideation, and marketing, and helps sellers identify market opportunities.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full VOC AI company profile →
Intouch Insight Logo

Intouch Insight

HQ: Canada Website
  • Description: Provider of customer feedback and operational data solutions, including a SaaS CX platform for multi-location brands, survey software (IntouchSurvey), inspection software (IntouchCheck), mystery shopping and operational audits, analytics and reporting, and CX operations, enabling private businesses, governments, regulators, and business-to-consumer companies to capture, interpret, and act on insights.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Intouch Insight company profile →
Callstr Logo

Callstr

HQ: Germany Website
  • Description: Provider of website-embedded video calling to personalize the online sales experience.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Callstr company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for CustomerGauge

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Buyer group 1: ████████ ████████

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Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to CustomerGauge

2.2 - Growth funds investing in similar companies to CustomerGauge

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4 - Top valuation comps for CustomerGauge

4.2 - Public trading comparable groups for CustomerGauge

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4.3 - M&A Transactions similar to CustomerGauge

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About CustomerGauge

What does CustomerGauge do?

CustomerGauge is a provider of a customer success SaaS platform that uses Net Promoter to measure and report customer feedback in real time for medium to large organizations. Offers Account Experience to prevent churn and identify growth, surveying across channels, close-the-loop workflows, benchmarking, SWOT analysis, and account management in an end-to-end, fully integrated solution across 140 countries and 32 languages.

Who are CustomerGauge's competitors?

CustomerGauge's competitors and similar companies include Receptive, Xtremepush, VOC AI, Intouch Insight, and Callstr.

Where is CustomerGauge headquartered?

CustomerGauge is headquartered in The Netherlands.

How many employees does CustomerGauge have?

CustomerGauge has 1,000 employees 🔒.

When was CustomerGauge founded?

CustomerGauge was founded in 2010 🔒.

What sector and industry vertical is CustomerGauge in?

CustomerGauge is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for CustomerGauge

Who are the top strategic acquirers in CustomerGauge's sector and industry

Top strategic M&A buyers and acquirers in CustomerGauge's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for CustomerGauge?

Top strategic M&A buyers groups and sectors for CustomerGauge include █████████████████ , ████████████████, █████████████, ████████████, and ████████████████ 🔒.

Financial Investors investing in CustomerGauge's sector and industry vertical

Which are the top PE firms investing in CustomerGauge's sector and industry vertical?

Top PE firms investing in CustomerGauge's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in CustomerGauge's sector and industry vertical?

Active PE funds and buyout funds acquiring companies in CustomerGauge's sector and industry vertical include █████████, ██████████, ████████████, and ████████████ 🔒.

Who are the top growth equity funds investing in companies in CustomerGauge's sector and industry vertical?

Growth funds and venture capital funds investing in companies similar to CustomerGauge include █████████, ██████████, ████████████, and ████████████ 🔒.

Valuation benchmarks of companies in CustomerGauge's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for CustomerGauge?

The key public trading comparables and valuation benchmarks for CustomerGauge include █████████, ██████████, ████████████, and ████████████ 🔒.

Which are the key trading comparable groups for CustomerGauge for public valuation benchmarks?

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What are recent M&A transactions in CustomerGauge's sector and industry vertical?

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What are recent capital raises and funding rounds in CustomerGauge's' sector and industry vertical?

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