Company profile: Daktela
1.1 - Company Overview
Company description
- Provider of cloud-based and omnichannel contact center software unifying voice, email, web chat, SMS, and social media, with CRM, real-time monitoring, and wallboards. Offers Daktela AI Bot for automated customer interactions, PBX solutions including VM edition for VMware/Citrix/Hyper-V/KVM and on-premise with high-availability options, and business VoIP phone systems with support for popular IP phones and pre-configured devices.
Products and services
- Omnichannel Contact Center Solution: Daktela architects an omnichannel system ensuring equal handling across voice, email, web chat, SMS, and social media, standardizing interactions and routing for consistent customer service across all channels
- Cloud-Based Contact Center Software: Daktela delivers cloud-based contact center software unifying voice, email, web chat, SMS, and social media, integrating CRM, real-time monitoring, and wallboards for centralized oversight, reporting, and agent performance tracking
- Daktela AI Bot: Daktela engineers an AI-powered bot integrated into the platform to automate customer interactions and deliver quick responses within the unified contact center environment
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Daktela
Authensis
HQ: Germany
Website
- Description: Provider of consulting, system integration, documentation, support, and software maintenance services.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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TheLoops
HQ: United States
Website
- Description: Provider of an intelligent support operations platform that brings product context to support, contextualizes data from multiple sources, and delivers insights to reps in their tools. Offerings include an AI Agent Copilot, Auto QA with 100% scoring, Predictive Escalation, Backlog Management with sentiment and impact scoring, Account Health Insights, and real-time reporting and analytics.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Dixa
HQ: Denmark
Website
- Description: Provider of conversational customer engagement software that connects brands with customers through real-time communication.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Echopass
HQ: United States
Website
- Description: Provider of advanced IP-based call and contact center solutions as a service via its EchoSystem service integration platform, delivering web-based telephone and Internet customer support, including email and web call-backs, for mid-to-large enterprises and government agencies, with on-demand, always on, guaranteed, end-to-end, affordable, fully integrated solutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Kaidara
HQ: France
Website
- Description: Provider of advanced service and support software for manufacturers of complex products, channeling expert knowledge to where it’s needed to assist customers. Enables faster, lower-cost product selection, support and repair by delivering expert guidance across customer contact centers and in the field.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Daktela
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Daktela
2.2 - Growth funds investing in similar companies to Daktela
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4 - Top valuation comps for Daktela
4.2 - Public trading comparable groups for Daktela
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