Company profile: TMP Direct
1.1 - Company Overview
Company description
- Provider of omnichannel customer care and support via phone, email, chat, and social media. Offers sales support to optimize inbound and outbound processes; IT services focused on innovation, transparency, security, and compliance; and e-commerce and fulfillment integrated with CRM for coupons and promotional products. Delivers tailored turn-key solutions to enhance customer relationships and ensure a consistent experience.
Products and services
- Customer Care: TMP Direct delivers multi-channel customer relationship management, addressing inquiries and complaints through various communication channels to maintain and enhance customer relationships
- Omnichannel Services: TMP Direct architects cross-platform engagement, enabling customer interactions via phone, email, chat, and social media while ensuring a consistent experience across all platforms for seamless support
- Sales Support: TMP Direct collaborates with marketing and sales teams on inbound/outbound process optimization, helping customers find the right products and points of purchase.
Key contacts
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Financial details
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1.2 - Competitors and similar companies to TMP Direct
NuAge Experts
HQ: United States
Website
- Description: Provider of Salesforce consulting and managed services, delivering end-to-end digital transformation using Salesforce and ongoing Salesforce management; Sales Cloud consulting to optimize sales operations and deal closure; Service Cloud solutions to streamline customer service; Marketing Cloud solutions for personalized engagement; and Pardot automation for lead management, nurturing, and qualification.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Boomsourcing
HQ: United States
Website
- Description: Provider of outsourced customer acquisition, customer care, and reactivation services via onshore, nearshore, and offshore resources in the USA, Mexico, and Philippines. Offerings include lead generation, 24/7 live voice support, SMS, inbound/outbound calls, email and chat, plus accounting support such as transaction processing. Also provides a proprietary dialer, rotating DID numbers, and STIR/SHAKEN authentication.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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MediaSense
HQ: United Kingdom
Website
- Description: Provider of media advisory services empowering brands to take control of their media ecosystem. Offers programmes including Transform (assessing operating models), Chassis (governance across data, technology, measurement, capabilities, business rules, and partnerships), Fast Track (quick wins), Reset (partner re‑negotiation), Review (managed pitch), and Re‑imagine (agency model transformation) to maximize value and productivity.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Xoopit
HQ: United States
Website
- Description: Provider of an email organizational tool that uses email and web indexing architecture, similar to a web search engine, to help users retrieve meaningful content from archived email. Features include email content search and the ability to add web links and maps to composed emails.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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CreaMailer
HQ: Finland
Website
- Description: Provider of easy-to-use software for email marketing, newsletters, surveys and events, including tools to send newsletters, manage lists, track campaigns, handle invitations/registrations, distribute surveys, AI-assisted image/content creation, message archiving, REST API integration, and an Elementor plugin that auto-transfers form contacts to mailing lists.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full CreaMailer company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for TMP Direct
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to TMP Direct
2.2 - Growth funds investing in similar companies to TMP Direct
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4 - Top valuation comps for TMP Direct
4.2 - Public trading comparable groups for TMP Direct
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