Valuation Trading Multiples & Precedent Transactions: Enterprise IT Service Management Software Companies
Valuation benchmarks for Enterprise IT Service Management Software Companies. Access public trading comps, EV/EBITDA acquisition multiples, and private market data for pitch books and valuation analysis.
1.1 - Enterprise IT Service Management Software Companies Market Context & Valuation Drivers
Companies in this trading comparable group are public software providers delivering enterprise IT service management and incident response platforms. Their core business is cloud-based workflow automation for IT operations, including ticketing, change management, and real-time alerting, sold via subscription. They are grouped as valuation benchmarks given similar SaaS monetization, enterprise-focused go-to-market, and platform breadth supporting IT operations management and digital service delivery across complex organizations.
These vendors typically provide incident and problem management, service catalog and request fulfillment, change and release workflows, configuration management databases and asset discovery, on‑call scheduling, event intelligence and alert correlation, and runbook automation to remediate issues. Offerings integrate with monitoring tools, customer service operations, and HR service delivery, with analytics, governance, and extensible low-code platforms for workflow orchestration across hybrid and cloud environments. Most also attach professional services, support, and maintenance to drive adoption.
Primary buyers include enterprise IT organizations, DevOps and SRE teams, and managed service providers in large, regulated industries and public sector agencies. Valuation drivers center on recurring subscription revenue growth, SaaS gross margins, net revenue retention from multi-module adoption, and enterprise logo retention. Additional benchmarks include attach and upsell rates for adjacent workflows and platform expansion, providing useful public trading comparables and consistent valuation benchmarks across the segment.
2. Valuation Analysis: Public Trading Comps & Multiples for Enterprise IT Service Management Software Companies companies
2.1 - Public Peer Groups & Median Valuation Multiples for Enterprise IT Service Management Software Companies sector
Comparable group 1: Enterprise IT Service Management Software Companies
Beijing Ultrapower
- Enterprise value: $●●●m
- Market Cap: $●●●m
- EV/Revenue: ●.●x
- EV/EBITDA: ●●.●x
- Description: Provider of IT operation, maintenance and management solutions, offering enterprise-oriented IT consulting, solutions and services, with a focus on becoming a leader in the digital economy.
- Key Products:
- IT Operation Management: Solutions for IT operation management to enhance organizational efficiency
- IT Consulting: Provides enterprise-oriented IT consulting services for technology optimization
- IT Maintenance Services: Offers IT maintenance and management solutions to ensure system reliability
- Digital Economy Services: Engages in digital economy solutions and services
- Enterprise Solutions: Develops and implements tailored enterprise solutions to meet specific business needs.
ServiceNow
- Enterprise value: $●●●m
- Market Cap: $●●●m
- EV/Revenue: ●.●x
- EV/EBITDA: ●●.●x
- Description: Provider of enterprise cloud computing solutions that help organizations to manage digital workflows. The platform integrates artificial intelligence, machine learning, robotic process automation, and other tools to automate and optimize operations across various departments including IT, HR, customer service, and security.
- Key Products:
- IT Service Management: Incident and problem management, cost management, service catalog, change and release management, configuration management database, asset management
- Human Resources Service Delivery: HR case management, employee service center, knowledge management, performance analytics
- Customer Service Management: Omnichannel communication, case management, knowledge base management, performance analytics
- Security Operations: Incident response, threat intelligence, vulnerability response, security incident management
- IT Operations Management: Event management, operational intelligence, cloud provisioning and governance.