Company profile: Genesys
1.1 - Company Overview
Company description
- Provider of omnichannel customer experience and contact center solutions delivered in the cloud and on-premises. Offers Genesys Cloud CX for AI-powered orchestration across voice, email and messaging; Genesys Cloud Voice telephony; Workforce Engagement Management; Predictive Engagement; Predictive Routing; and Agent Copilot to assist agents in real time.
Products and services
- Genesys Cloud CX: Architects a cloud-native, cloud-based platform delivering AI-powered customer experience orchestration across multiple channels including voice, email, and messaging for contact centers
- Predictive Routing: Engineers a data-driven, AI-based routing system that directs customer interactions to the most suitable agent based on data analysis to optimize outcomes
- Predictive Engagement: Produces an AI-driven engagement product that anticipates customer needs and personalizes interactions to enhance engagement
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Genesys
Sword Ciboodle
HQ: United Kingdom
Website
- Description: Provider of multi-channel contact center and customer interaction software that manages front office customer service and sales interactions. The platform is organized into product modules to accelerate delivery of consistent customer service across whichever channel customers choose.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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- Acquisitions: ●●
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Verint
HQ: United States
Website
- Description: Provider of AI-powered customer engagement and actionable intelligence solutions, including the Verint Open Platform, Da Vinci AI to integrate AI into workflows, an Engagement Data Hub for unified analysis, forecasting and scheduling across channels, quality and compliance tools, and a Coaching Bot, helping enterprises and the public sector optimize workforce, automate customer experience, and enhance security intelligence.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Agents Only
HQ: Canada
Website
- Description: Provider of a GigCX platform for on-demand customer support using gig agents, enabling contact center volume elasticity and lower costs. Services include team extension maintaining brand communication and customer satisfaction, same-day pay, flexible scheduling and project selection for agents, and an exclusive call center community comprising in-house teams, clients, vendors, partners, and GigCX agents.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Cleverly
HQ: Portugal
Website
- Description: Provider of an AI-based customer service platform offering agent assistance, automated workflows, and knowledge management, creating a knowledge layer on top of the applications you use every day to find the best answers to customer questions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Indigo.ai
HQ: Italy
Website
- Description: Provider of full-service conversational AI, designing and building chatbots, language technologies, and conversational experiences. Offers Indi-e, a virtual assistant for Shopify e-commerce handling customer interactions, product suggestions, and post-sales support, and a no-code multichannel solution to create assistants and chatbots integrated with CRM and ERP systems.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Indigo.ai company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Genesys
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Genesys
2.2 - Growth funds investing in similar companies to Genesys
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4 - Top valuation comps for Genesys
4.2 - Public trading comparable groups for Genesys
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