Company profile: Zendesk
1.1 - Company Overview
Company description
- Provider of a customizable, easy-to-implement customer service platform enabling organizations to manage and improve customer engagement across multiple channels. Offers Zendesk for Service, Agent Workspace, Zendesk AI, Zendesk Suite, Community Software, and Help Desk for ticketing, automation, and collaboration.
Products and services
- Zendesk Suite: A modular collection of tools and workflows that manages customer support and enables organizations to adapt quickly to changing needs while flexibly scaling operations
- Zendesk for Service: An enterprise-grade platform that delivers tools for managing customer interactions and support across multiple channels, empowering organizations to improve engagement and better understand their customers
- Zendesk AI: A machine-learning–driven module embedded in the platform that assists ticket management by delivering real-time suggestions and automating routine tasks
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Zendesk
Indigo.ai
HQ: Italy
Website
- Description: Provider of full-service conversational AI, designing and building chatbots, language technologies, and conversational experiences. Offers Indi-e, a virtual assistant for Shopify e-commerce handling customer interactions, product suggestions, and post-sales support, and a no-code multichannel solution to create assistants and chatbots integrated with CRM and ERP systems.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Kaybus
HQ: United States
Website
- Description: Provider of a knowledge automation application enabling employees to use 100% of available content to manage and improve company knowledge; founded in 2012 by Silicon Valley veterans and funded by a major VC.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Thrio
HQ: United States
Website
- Description: Provider of an enterprise- and telco-grade CCaaS platform with omnichannel, AI, journey orchestration, and Native Process Automation. Offerings include Thrio Voice (inbound/outbound voice, transcription, intelligent routing, campaign management, sentiment analysis, scheduled callbacks, real-time call analytics); Thrio Digital (voice, SMS, chat, email, social); and Thrio Native Process Automation (drag-and-drop workflows, reusable tasks, prompt management, agent surveys).
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Medallia
HQ: United States
Website
- Description: Provider of an AI-powered SaaS platform for customer and employee experience management that captures and analyzes structured and unstructured data across human, digital, and IoT signal fields. Offerings include Medallia Experience Cloud, customer experience management, AI-powered text analytics, customer retention tools, and mobile access for on-the-go insights and action.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Miuros
HQ: France
Website
- Description: Provider of a Customer Service Performance Management platform that streamlines customer service operations to improve customer experience. With a holistic approach and interfaces with industry standards, Miuros brings data to life to make every layer of a customer service organization, from support reps to management teams, smarter and faster.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Miuros company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Zendesk
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Zendesk
2.2 - Growth funds investing in similar companies to Zendesk
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4 - Top valuation comps for Zendesk
4.2 - Public trading comparable groups for Zendesk
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