Company profile: Thrio
1.1 - Company Overview
Company description
- Provider of an enterprise- and telco-grade CCaaS platform with omnichannel, AI, journey orchestration, and Native Process Automation. Offerings include Thrio Voice (inbound/outbound voice, transcription, intelligent routing, campaign management, sentiment analysis, scheduled callbacks, real-time call analytics); Thrio Digital (voice, SMS, chat, email, social); and Thrio Native Process Automation (drag-and-drop workflows, reusable tasks, prompt management, agent surveys).
Products and services
- Thrio Digital: Telco-grade omnichannel communication product supporting voice, SMS, chat, email, and social interactions, enabling seamless transitions between communication methods
- Thrio Native Process Automation: Enterprise-grade automation tool automates tasks and processes with a drag-and-drop workflow, reusable tasks, integrated prompt management, and advanced agent-facing surveys to enhance business efficiency and customer satisfaction
- Thrio Voice: Cloud-based call center product delivers inbound and outbound voice capabilities, call transcription, intelligent routing, campaign management, sentiment analysis, scheduled callbacks, and real-time call analytics
Key contacts
🔒
🔒
Financial details
🔒
1.2 - Competitors and similar companies to Thrio
Kana
HQ: United States
Website
- Description: Provider of on-premises and cloud-based customer engagement optimization solutions for Fortune 500, mid-market businesses and government agencies, including an open CCaaS platform integrating data, AI and bots, an engagement data hub, forecasting and scheduling, quality and compliance tools, and real-time coaching bots to enhance automation and customer service across channels.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Kana company profile →
Instranet
HQ: United States
Website
- Description: Provider of multi-channel knowledge applications that automate content and knowledge delivery for servicing and sales initiatives across contact centers, field sales, and Web self-care, enabling businesses to create, manage, and distribute profile-based content across enterprise channels.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Instranet company profile →
Vee24
HQ: United States
Website
- Description: Provider of a web-based digital customer engagement platform that increases e-commerce sales and improves customer service. Solutions include video chat, cobrowsing, AI-powered chatbots, online appointment scheduling, and analytics, connecting virtual experiences across sales, service, online and in-person channels.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Vee24 company profile →
Sanas
HQ: United States
Website
- Description: Provider of a real-time speech-understanding platform that modulates accents while preserving voices and emotions for natural interactions, assisting multilingual speakers with accent correction to communicate effectively without language barriers; used by contact centers and enterprises.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Sanas company profile →
Kayako
HQ: United Kingdom
Website
- Description: Provider of a unified customer service platform, including Kayako HelpDesk to centralize multichannel conversations with shared inbox, custom views, tags, and assignments; Kayako AI to transform support tickets into opportunities; SingleView for complete customer journey context; live chat; a customizable 24/7 self-help knowledge base; and Kayako Classic, a self-hosted helpdesk with portals, ticket management, time tracking, SLAs, automation, and reporting.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Kayako company profile →
🔒
2.M&A buyers
2.1 Potential strategic acquirers in the sector
🔒
🔒
🔒
🔒
View all strategic buyers with complete profiles
Start Free Trial →
2.2 - Strategic buyer groups for Thrio
🔒
Buyer group 1: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔒
Buyer group 2: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔒
Buyer group 3: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔓 Unlock all detailed buyer group breakdowns with complete company profiles
Start Free Trial →
3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Thrio
2.2 - Growth funds investing in similar companies to Thrio
🔒
View all growth equity funds with complete profiles
Start Free Trial →
4 - Top valuation comps for Thrio
4.2 - Public trading comparable groups for Thrio
🔓 Unlock all public trading comparable groups with complete valuation data
Start Free Trial →