Company profile: Kana
1.1 - Company Overview
Company description
- Provider of on-premises and cloud-based customer engagement optimization solutions for Fortune 500, mid-market businesses and government agencies, including an open CCaaS platform integrating data, AI and bots, an engagement data hub, forecasting and scheduling, quality and compliance tools, and real-time coaching bots to enhance automation and customer service across channels.
Products and services
- Verint Open CCaaS Platform: An open-architecture platform that integrates data, AI, and bots to automate customer service and enhance engagement across channels, enabling unified, cross-channel customer interactions
- Open Engagement Data Hub: A centralized data hub that unifies interaction and experience data for unified analysis, consolidating customer engagement information to enable cohesive, organization-wide insight generation
- Verint Da Vinci AI: An open AI system that incorporates AI into workflows, delivering an open approach to AI to future-proof investments across customer engagement operations and evolving organizational needs
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Kana
Aceyus
HQ: United States
Website
- Description: Provider of real-time and historical reporting and analytics for enterprise-level contact centers, with a suite including Aceyus VUE (cloud out-of-the-box metrics), Aceyus Vault (data warehousing), custom platform integrations, omnichannel reporting, real-time dashboards, agent-level reporting, and capabilities for contact treatment management, data collection, and data transformation.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Utopy
HQ: United States
Website
- Description: Provider of speech analytics solutions for contact center performance management, offering Customer Intelligence solutions that are award-winning and used by Fortune 500 leaders. Founded in 1999 to help companies utilize the 'voice of the customer' to drive enterprise performance.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Fonative
HQ: United States
Website
- Description: Provider of compliant Communications Platform as a Service (CPaaS) that lets businesses connect with customers via voice and text without maintaining servers, backed by decades of telecom and call center experience. Also offers collections and payments software: Velosidy; Revenue Cycle Management for healthcare providers; Katabat omnichannel debt collection for banks and lenders; and Simplicity Collect web-based debt collection.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Callstream
HQ: United Kingdom
Website
- Description: Provider of cloud-based call management solutions for the insurance, travel, and retail markets, including PCI Level 1 secure telephone payments (Callstream Vault), web-based real-time call routing and CRM integration (Callstream Nucleus), hosted contact centers (Callstream TRAC), SMS gateway, cloud call recording, and VoIP hosted phone systems.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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DirecTech Labs
HQ: United States
Website
- Description: Provider of the Exigo direct selling software platform, combining machine learning, predictive analytics, and BI for direct and social selling, with distributor back office tools, business analytics and reporting, fast, accurate commission management, customizable eCommerce, and open APIs/SDKs for BYOD integration.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full DirecTech Labs company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Kana
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Kana
2.2 - Growth funds investing in similar companies to Kana
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4 - Top valuation comps for Kana
4.2 - Public trading comparable groups for Kana
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