Company profile: Kayako
1.1 - Company Overview
Company description
- Provider of a unified customer service platform, including Kayako HelpDesk to centralize multichannel conversations with shared inbox, custom views, tags, and assignments; Kayako AI to transform support tickets into opportunities; SingleView for complete customer journey context; live chat; a customizable 24/7 self-help knowledge base; and Kayako Classic, a self-hosted helpdesk with portals, ticket management, time tracking, SLAs, automation, and reporting.
Products and services
- Kayako HelpDesk: Engineers a multi-channel helpdesk that centralizes customer conversations with shared inbox, custom views, tags, and conversation assignments for organized, efficient support workflows
- Kayako SingleView: Architects a unified view that reveals the complete customer journey to enable personalized, connected customer service and informed support decisions
- Customer Self-Help Knowledge Base: Produces a customizable repository where customers find answers and receive suggestions 24/7 for instant self-service
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Kayako
InteliWISE
HQ: Poland
Website
- Description: Provider of an enterprise-grade conversational AI platform with fully programmable NLU Chatbot and Voicebot, used by 200+ global brands across banking, insurance, e-commerce and the public sector. Offers omni-channel end-user interfaces (web, mobile, social), Live Chat, an NLP engine combining rule-based and machine learning, and an administration panel to automate customer service, lead generation, and call handling.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
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Capacity
HQ: United States
Website
- Description: Provider of an AI-powered platform for customer support automation and business process management, offering intelligent virtual agents, agent assist, and conversational AI to automate responses across multiple channels. Includes a unified knowledge base and integrations with over 250 business systems and platforms.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Alvaria
HQ: United States
Website
- Description: Provider of unified contact center technology for inbound, outbound and blended contact management, helping companies communicate more effectively with customers. Solutions increase productivity, reduce operating costs and improve contact quality; scalable, integrated offerings for Unified Communications, Business Process Management and Analytics, including advanced ACD.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Zendesk
HQ: Singapore
Website
- Description: Provider of online chat software solutions, offering a platform for live support and customer help that enhances chat service capabilities, and providing age, gender, and location information about website visitors.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Zendesk company profile →
CosmoCom
HQ: United States
Website
- Description: Provider of an online, unified all-IP contact center platform delivering private and public cloud contact center solutions that enable businesses to manage complex customer interactions. Its technology unites customer contact functions, locations, and personnel, including outsourcers and home agents.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full CosmoCom company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Kayako
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Kayako
2.2 - Growth funds investing in similar companies to Kayako
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4 - Top valuation comps for Kayako
4.2 - Public trading comparable groups for Kayako
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