Company profile: CosmoCom
1.1 - Company Overview
Company description
- Provider of an online, unified all-IP contact center platform delivering private and public cloud contact center solutions that enable businesses to manage complex customer interactions. Its technology unites customer contact functions, locations, and personnel, including outsourcers and home agents.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to CosmoCom
Thrio
HQ: United States
Website
- Description: Provider of an enterprise- and telco-grade CCaaS platform with omnichannel, AI, journey orchestration, and Native Process Automation. Offerings include Thrio Voice (inbound/outbound voice, transcription, intelligent routing, campaign management, sentiment analysis, scheduled callbacks, real-time call analytics); Thrio Digital (voice, SMS, chat, email, social); and Thrio Native Process Automation (drag-and-drop workflows, reusable tasks, prompt management, agent surveys).
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
View full Thrio company profile →
Emtropy Labs
HQ: United States
Website
- Description: Provider of a smart operating system for customer-facing teams, leveraging data and machine learning to help make every customer interaction an extraordinary experience.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Emtropy Labs company profile →
Resolution1
HQ: United States
Website
- Description: Provider of customer relations and feedback management solutions for independent small businesses and large corporations.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Comsys
HQ: The Netherlands
Website
- Description: Provider of interactive telephony services and telecommunication products, offering Interactive Voice Response (IVR) to automate voice/keypad interactions, contact center software to manage customer communications across channels, and voicemail solutions to store and manage messages.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Comsys company profile →
Liveops
HQ: United States
Website
- Description: Provider of cloud-based, on-demand contact center and customer service solutions powered by an onshore network of virtual, work-at-home agents. Offers the VirtualFlex platform, omnichannel support (voice, chat, email, text) and a pay-per-use model to scale with demand spikes. Services tailored for healthcare, retail, insurance, and energy & utilities.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Liveops company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for CosmoCom
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to CosmoCom
2.2 - Growth funds investing in similar companies to CosmoCom
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4 - Top valuation comps for CosmoCom
4.2 - Public trading comparable groups for CosmoCom
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