Company profile: Liveops
1.1 - Company Overview
Company description
- Provider of cloud-based, on-demand contact center and customer service solutions powered by an onshore network of virtual, work-at-home agents. Offers the VirtualFlex platform, omnichannel support (voice, chat, email, text) and a pay-per-use model to scale with demand spikes. Services tailored for healthcare, retail, insurance, and energy & utilities.
Products and services
- Healthcare Contact Center Services: Industry-compliant virtual contact center systems tailored for healthcare, enhancing patient engagement with onshore agents while adhering to standards and scaling to time-of-day or seasonal demand surges
- Omnichannel Support: Onshore, virtual-agent-powered service that delivers customer care across voice, chat, email, and text, synchronizing interactions for seamless communication and scaling with demand spikes without call center overhead
- VirtualFlex Platform: Cloud-based, scalable platform that architects pay-per-use contact center systems, flexibly managing call volumes with onshore virtual agents and eliminating idle time while scaling to seasonal or time-of-day spikes
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Liveops
Activa Live
HQ: United States
Website
- Description: Provider of enterprise-level, cloud-based on-demand live chat software for customer service, support, and proactive online sales interactions, delivered via the Activa Live Chat platform.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
View full Activa Live company profile →
Cyara
HQ: United States
Website
- Description: Provider of a cloud-based customer experience assurance platform for outside-in test automation and monitoring across IVR, voice, web, chatbot, video, WebRTC, and omnichannel. Offers automated IVR testing, voice quality evaluation, omnichannel testing, agent desktop testing, chatbot testing, and email/SMS testing to ensure flawless interactions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Regal
HQ: United States
Website
- Description: Provider of an AI agent platform for personalized customer communications, enabling data-connected, customizable, monitored, always-available agents to power support, sales, and operations. Offerings include a cloud contact center for outbound phone, SMS, email, and chat, triggered outreach, journey and segment builders, branded caller ID, and an AI SMS bot.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Zeals
HQ: Japan
Website
- Description: Provider of AI-driven conversational commerce solutions, delivering fully automated chatbot engagement on messaging applications. Offerings include a Social Chat Commerce solution integrating with websites and social media for personalized customer engagement and product recommendations, and a Shopify app linking stores to ZEALS chat experiences with dynamic personalization and automated conversion tracking.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Voximplant
HQ: United States
Website
- Description: Provider of a communications cloud platform enabling developers and non-developers to add voice, video, messaging, NLP, and SIP trunking via serverless tools, AI integrations, and APIs/SDKs. Offers a no-code drag-and-drop contact center (Voximplant Kit), virtual contact center, and IVR to automate processes and optimize customer interactions. Supports web, iOS, Android, React Native, Flutter, Unity.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Voximplant company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Liveops
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Liveops
2.2 - Growth funds investing in similar companies to Liveops
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4 - Top valuation comps for Liveops
4.2 - Public trading comparable groups for Liveops
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