Company profile: Calabrio
1.1 - Company Overview
Company description
- Provider of cloud-based workforce optimization and analytics solutions for contact centers. The integrated Calabrio ONE suite includes call recording, quality management, workforce management, and analytics to optimize agent performance and customer experience. Offerings also include AI-powered predictive scoring, forecasting and scheduling tools, cross-channel interaction analysis, and bot analytics.
Products and services
- Calabrio ONE: Cloud-based suite integrates contact center operations with workforce optimization, analytics, quality management, and call recording components to elevate customer experience and drive strategic growth
- Calabrio Workforce Management (WFM): AI-powered system uses analytics for forecasting, scheduling, and optimizing contact center staffing
- Calabrio Analytics: Cross-channel analytics product analyzes customer interactions to identify trends and insights, helping improve customer experience across the contact center
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Calabrio
SpeechIQ
HQ: United States
Website
- Description: Provider of an advanced speech analytics and quality management platform.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Aceyus
HQ: United States
Website
- Description: Provider of real-time and historical reporting and analytics for enterprise-level contact centers, with a suite including Aceyus VUE (cloud out-of-the-box metrics), Aceyus Vault (data warehousing), custom platform integrations, omnichannel reporting, real-time dashboards, agent-level reporting, and capabilities for contact treatment management, data collection, and data transformation.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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DirecTech Labs
HQ: United States
Website
- Description: Provider of the Exigo direct selling software platform, combining machine learning, predictive analytics, and BI for direct and social selling, with distributor back office tools, business analytics and reporting, fast, accurate commission management, customizable eCommerce, and open APIs/SDKs for BYOD integration.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Voximplant
HQ: United States
Website
- Description: Provider of a communications cloud platform enabling developers and non-developers to add voice, video, messaging, NLP, and SIP trunking via serverless tools, AI integrations, and APIs/SDKs. Offers a no-code drag-and-drop contact center (Voximplant Kit), virtual contact center, and IVR to automate processes and optimize customer interactions. Supports web, iOS, Android, React Native, Flutter, Unity.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Voximplant company profile →
CloudTalk
HQ: Slovakia (Slovak Republic)
Website
- Description: Provider of a cloud-based, AI-powered business calling and call center platform offering VoIP solutions, call management and analytics, automated workflows, and productivity tools like Power and Smart Dialers. Includes AI-driven conversation intelligence (automatic transcriptions, sentiment analytics, intelligent search) and global call coverage with local, national, mobile and toll-free numbers in 160+ countries.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full CloudTalk company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Calabrio
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Calabrio
2.2 - Growth funds investing in similar companies to Calabrio
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4 - Top valuation comps for Calabrio
4.2 - Public trading comparable groups for Calabrio
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