Company profile: Conversocial
1.1 - Company Overview
Company description
- Provider of a customer experience platform for messaging channels, combining human agents and bots to deliver frictionless experiences across the customer lifecycle. Offerings include Verint Messaging for a unified agent workspace with intelligent routing, automation and real-time engagement; Notify for proactive personalized conversations; bots; and Facebook Messenger, WhatsApp Business, and Google's Business Messaging.
Products and services
- Bots: Automated systems that handle customer interactions, delivering dynamic conversational experiences and seamless handoffs between bots and human agents for frictionless, scalable support
- Notify: Proactive engagement product that architects personalized conversations across the customer lifecycle, enhancing marketing and customer service interactions within messaging channels
- Verint Messaging: Unified agent workspace that consolidates messaging channels, enabling efficient customer service via intelligent routing, automation, and real-time engagement for streamlined operations
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Conversocial
Maven AGI
HQ: United States
Website
- Description: Provider of a generative AI platform to reimagine customer support, lowering costs and improving speed, quality, and efficiency. Offers conversational AI chat agents to automate support tickets, generative AI assistance for support teams, smart search for self-service, custom AI solutions for industry needs, and AI-driven business intelligence tools delivering actionable insights.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Knowesia
HQ: France
Website
- Description: Provider of the Knowesia software package, specializing in the capitalization and transmission of know-how and knowledge; develops, publishes and distributes the solution, backed by research initiated 12 years ago and used daily by more than 60,000 users.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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ReplyManager
HQ: United States
Website
- Description: Provider of software solutions that help online sellers manage customer communications, including a centralized inbox connecting marketplaces, webstores, email, social media, and fulfillment platforms; an autoresponder with templates and dynamic snippets; intelligent ticket assignment; advanced analytics; live chat with prompts and self-service links; and auto-translation for multilingual support.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Observe.AI
HQ: United States
Website
- Description: Provider of AI agents for customer service that automate routine calls and workflows, support agents in real time, and surface insights from interactions. Offerings include a Contact Center LLM for summaries and sentiment analysis, plus a Generative AI suite with Knowledge AI, Auto Summary, Auto Coaching, and Agent Assist for real-time guidance to improve agent performance and customer interactions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Via
HQ: United Kingdom
Website
- Description: Provider of Skype for Business services, having become the UK's largest hosted SfB provider.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Via company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Conversocial
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Conversocial
2.2 - Growth funds investing in similar companies to Conversocial
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4 - Top valuation comps for Conversocial
4.2 - Public trading comparable groups for Conversocial
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