Company profile: LiveVox
1.1 - Company Overview
Company description
- Provider of a next-generation contact center platform that integrates omnichannel communications, CRM, and WFO to enhance agent and customer experiences and reduce compliance risk. Offerings include SmartReach for proactive outbound engagement using predictive analytics and conversational AI, Multichannel Compliance Management, and unified outbound engagement solutions.
Products and services
- Multichannel Compliance Management: Compliance-focused system that helps manage compliance across multiple communication channels, reducing compliance risk across omnichannel communications integrated with CRM and WFO to support effective engagement strategies
- Outbound Engagement Solutions: Enterprise-grade platform unifying outbound engagement activities, integrating omnichannel communications with CRM and WFO to deliver an exceptional agent and customer experience
- SmartReach: AI-driven system for proactive outbound engagement that uses predictive analytics and conversational AI to optimize outreach and enable effective engagement strategies across omnichannel communications
Key contacts
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Financial details
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1.2 - Competitors and similar companies to LiveVox
SupportLogic
HQ: United States
Website
- Description: Provider of a support experience (SX) management and post-sales CX observability platform that uses predictive and generative AI to analyze customer sentiment, prevent escalations, reduce time to resolution, monitor quality across channels, boost agent productivity, manage backlogs, and intelligently route cases to improve CSAT and retain revenue.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Sharpr
HQ: United States
Website
- Description: Provider of an AI-powered knowledge management and enterprise search platform that centralizes business intelligence, making insights searchable, shareable, and dynamically delivered. Offers dynamic search across all content types, automated content discovery, insight publishing (newsletters, briefs, apps, notifications, screens), AI-driven tagging analytics, open API, and enterprise integrations with data loss prevention.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Echopass
HQ: United States
Website
- Description: Provider of advanced IP-based call and contact center solutions as a service via its EchoSystem service integration platform, delivering web-based telephone and Internet customer support, including email and web call-backs, for mid-to-large enterprises and government agencies, with on-demand, always on, guaranteed, end-to-end, affordable, fully integrated solutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Assist
HQ: United States
Website
- Description: Provider of an enterprise chatbot platform for messaging and voice, powering brands such as Fandango, 1800Flowers, Hyatt, and many more.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Professional Chats
HQ: United States
Website
- Description: Provider of a professionally managed online chat service exclusively for professionals and institutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Professional Chats company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for LiveVox
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to LiveVox
2.2 - Growth funds investing in similar companies to LiveVox
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4 - Top valuation comps for LiveVox
4.2 - Public trading comparable groups for LiveVox
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