Company profile: BeVocal
1.1 - Company Overview
Company description
- Provider of hosted automated self-service and speech-based customer care solutions for communications service providers and enterprise call centers, focused on the mobile communications market. Offers an integrated suite of voice and data applications and voice hosting solutions.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to BeVocal
Monet Software
HQ: United States
Website
- Description: Provider of workforce optimization solutions for small and medium sized contact centers, helping address service level compliance, high-quality service delivery, and payroll cost control, enabling businesses to better leverage workforce investments.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Monet Software company profile →
e-bot7
HQ: Germany
Website
- Description: Provider of a conversational AI customer service platform that integrates Artificial Intelligence and pre-trained machine learning to automate answers and processes, suggest the best responses to agents, reduce average handling times, increase sales, and save up to 80% of costs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Genesys
HQ: United States
Website
- Description: Provider of omnichannel customer experience and contact center solutions delivered in the cloud and on-premises. Offers Genesys Cloud CX for AI-powered orchestration across voice, email and messaging; Genesys Cloud Voice telephony; Workforce Engagement Management; Predictive Engagement; Predictive Routing; and Agent Copilot to assist agents in real time.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Genesys company profile →
Calabrio
HQ: United States
Website
- Description: Provider of cloud-based workforce optimization and analytics solutions for contact centers. The integrated Calabrio ONE suite includes call recording, quality management, workforce management, and analytics to optimize agent performance and customer experience. Offerings also include AI-powered predictive scoring, forecasting and scheduling tools, cross-channel interaction analysis, and bot analytics.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Calabrio company profile →
SocialOptimizr
HQ: United States
Website
- Description: Provider of a social customer care platform that aggregates data for audience engagement and monitoring, delivering a complete solution for listening and acting in social media to help enterprises have an effective voice.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full SocialOptimizr company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for BeVocal
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to BeVocal
2.2 - Growth funds investing in similar companies to BeVocal
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4 - Top valuation comps for BeVocal
4.2 - Public trading comparable groups for BeVocal
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