Company profile: Alvaria
1.1 - Company Overview
Company description
- Provider of unified communications software that enhances knowledge worker and agent productivity and optimizes enterprise and contact center processes. Offers workforce optimization, compliant outbound, core telephony infrastructure for voice routing and multi-channel contact management, automated productivity tools, knowledge, analytics and automation, and proactive customer experience solutions.
Products and services
- Workforce Optimization: Enterprise-grade tools architected to optimize contact center operations by automating agent scheduling, demand forecasting, and performance management to increase productivity and responsiveness across unified communications environments
- Core Telephony Infrastructure: Multi-channel infrastructure engineered for precise voice routing and distribution, enabling coordinated contact management across channels and underpinning responsive enterprise communications for agents and knowledge workers
- Knowledge, Analytics, and Automation: Analytics-driven services that analyze contact center operations and automate processes based on insights, architected to optimize business processes for agility, responsiveness, and productivity across the enterprise
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Alvaria
Chatitive
HQ: United States
Website
- Description: Provider of a highly scalable SaaS platform for enterprise conversational messaging, offering a two-way SMS marketing solution that uses context to deliver personalized, conversational mobile messages directly to consumers.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Prodsight
HQ: United Kingdom
Website
- Description: Provider of SaaS business intelligence that analyzes customer support conversations to extract actionable insights from feedback, helping companies make data-driven product decisions and enabling product teams to identify usability and user education issues, bugs, feature requests, new use cases, and customer needs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Birch
HQ: United States
Website
- Description: Provider of call center automation solutions, including automated after-call work that summarizes calls and populates records; speech-to-text tuned for healthcare, insurance, and banking; analytics that semantically understand voice of customer; and rapid configuration to tailor models to specific use cases in about four weeks.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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VoApps
HQ: United States
Website
- Description: Provider of voice applications for mobile phones and landlines, including DirectDrop Voicemail to deliver messages directly to recipients' voicemail without a call, DirectDrop Transcription to convert voicemails to text, and Transactional Campaign for immediate single-message delivery after connection; used for notifications, alerts, call center follow-ups, outbound contacts, collections, and dunning.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full VoApps company profile →
Cyara
HQ: United States
Website
- Description: Provider of a cloud-based customer experience assurance platform for outside-in test automation and monitoring across IVR, voice, web, chatbot, video, WebRTC, and omnichannel. Offers automated IVR testing, voice quality evaluation, omnichannel testing, agent desktop testing, chatbot testing, and email/SMS testing to ensure flawless interactions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Cyara company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Alvaria
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Alvaria
2.2 - Growth funds investing in similar companies to Alvaria
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4 - Top valuation comps for Alvaria
4.2 - Public trading comparable groups for Alvaria
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