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Company profile: Birch

1.1 - Company Overview

Birch Logo

Birch

Headquarter: United States
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of call center automation solutions, including automated after-call work that summarizes calls and populates records; speech-to-text tuned for healthcare, insurance, and banking; analytics that semantically understand voice of customer; and rapid configuration to tailor models to specific use cases in about four weeks.

Products and services

  • Speech to Text: Sector-tuned system converts spoken language into text for call centers, specifically tuned for healthcare, insurance, and banking applications
  • Automated After-Call Work: Custom-configured system automates post-call tasks by summarizing conversations and completing key record fields tailored to company preferences within call center operations
  • Analytics: Sector-specific analytics interprets customer interactions by semantically understanding voice of customer for healthcare, insurance, and banking, delivering insight into call center performance

Key contacts

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Financial details

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1.2 - Competitors and similar companies to Birch

3CLogic Logo

3CLogic

HQ: United States Website
  • Description: Provider of a cloud contact center platform integrating voice with digital channels and CRMs to enable multichannel communications for service desks and sales organizations. Offerings include CTI for voice and SMS, AI and automation for workflows, analytics and self-service, outbound dialers, SMS engagement, and intelligent IVR for routing and optimized customer journeys.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full 3CLogic company profile →
Hipmob Logo

Hipmob

HQ: United States Website
  • Description: Provider of easy-to-use live chat, helpdesk, feedback, and customer engagement tools for mobile and tablet businesses; serving mobile-native startups, small businesses, and large public companies to increase sales and transform customer support, and providing real-time contextual information.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Hipmob company profile →
Avoke Logo

Avoke

HQ: United States Website
  • Description: Provider of true end-to-end call experience analytics, offering a whole call analytics solution that enables companies to discover and quantifiably improve customer contact experiences by evaluating customers' journeys from dialing to hang-up; used by leading companies in consumer electronics and healthcare.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Avoke company profile →
Alvaria Logo

Alvaria

HQ: United States Website
  • Description: Provider of unified communications software that enhances knowledge worker and agent productivity and optimizes enterprise and contact center processes. Offers workforce optimization, compliant outbound, core telephony infrastructure for voice routing and multi-channel contact management, automated productivity tools, knowledge, analytics and automation, and proactive customer experience solutions.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Alvaria company profile →
Via Logo

Via

HQ: United Kingdom Website
  • Description: Provider of Skype for Business services, having become the UK's largest hosted SfB provider.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Via company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for Birch

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Buyer group 1: ████████ ████████

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Buyer group 2: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to Birch

2.2 - Growth funds investing in similar companies to Birch

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4 - Top valuation comps for Birch

4.2 - Public trading comparable groups for Birch

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4.3 - M&A Transactions similar to Birch

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About Birch

What does Birch do?

Birch is a provider of call center automation solutions, including automated after-call work that summarizes calls and populates records; speech-to-text tuned for healthcare, insurance, and banking; analytics that semantically understand voice of customer; and rapid configuration to tailor models to specific use cases in about four weeks.

Who are Birch's competitors?

Birch's competitors and similar companies include 3CLogic, Hipmob, Avoke, Alvaria, and Via.

Where is Birch headquartered?

Birch is headquartered in United States.

How many employees does Birch have?

Birch has 1,000 employees 🔒.

When was Birch founded?

Birch was founded in 2010 🔒.

What sector and industry vertical is Birch in?

Birch is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for Birch

Who are the top strategic acquirers in Birch's sector and industry

Top strategic M&A buyers and acquirers in Birch's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for Birch?

Top strategic M&A buyers groups and sectors for Birch include █████████████████ , ████████████████, █████████████, ████████████, and ████████████████ 🔒.

Financial Investors investing in Birch's sector and industry vertical

Which are the top PE firms investing in Birch's sector and industry vertical?

Top PE firms investing in Birch's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in Birch's sector and industry vertical?

Active PE funds and buyout funds acquiring companies in Birch's sector and industry vertical include █████████, ██████████, ████████████, and ████████████ 🔒.

Who are the top growth equity funds investing in companies in Birch's sector and industry vertical?

Growth funds and venture capital funds investing in companies similar to Birch include █████████, ██████████, ████████████, and ████████████ 🔒.

Valuation benchmarks of companies in Birch's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for Birch?

The key public trading comparables and valuation benchmarks for Birch include █████████, ██████████, ████████████, and ████████████ 🔒.

Which are the key trading comparable groups for Birch for public valuation benchmarks?

Our platform tracks detailed public trading comparable groups and valuation benchmarks for Birch with complete valuation multiples, growth metrics, and profitability data. Access the full database to benchmark your company against relevant public comparables.

What are recent M&A transactions in Birch's sector and industry vertical?

Our platform tracks relevant M&A transactions comparables and valuation benchmarks for Birch with complete deal terms, valuation multiples, and strategic rationale. Access the full database to benchmark pricing and identify active acquirers.

What are recent capital raises and funding rounds in Birch's' sector and industry vertical?

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