Company profile: 3CLogic
1.1 - Company Overview
Company description
- Provider of a cloud contact center platform integrating voice with digital channels and CRMs to enable multichannel communications for service desks and sales organizations. Offerings include CTI for voice and SMS, AI and automation for workflows, analytics and self-service, outbound dialers, SMS engagement, and intelligent IVR for routing and optimized customer journeys.
Products and services
- AI and Automation: Architects scalable enhancements to workflows, analytics, and self-service centers, enabling optimized self-service experiences, conversational analytics, and intelligent coaching across existing CRM and data platform environments
- Agent Optimization (CTI): Engineers CTI-enabled management of voice and SMS interactions inside CRM systems, orchestrating virtual and live agent engagements and streamlining multichannel workflows for service desks and sales
- Cloud Contact Center Platform: Delivers cloud-based multichannel communications for service desks and sales, integrating voice with digital channels and CRM, supporting SMS and conversational analytics for virtual/live agent interactions
Key contacts
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Financial details
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1.2 - Competitors and similar companies to 3CLogic
Daktela
HQ: Czech Republic
Website
- Description: Provider of cloud-based and omnichannel contact center software unifying voice, email, web chat, SMS, and social media, with CRM, real-time monitoring, and wallboards. Offers Daktela AI Bot for automated customer interactions, PBX solutions including VM edition for VMware/Citrix/Hyper-V/KVM and on-premise with high-availability options, and business VoIP phone systems with support for popular IP phones and pre-configured devices.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Sharpr
HQ: United States
Website
- Description: Provider of an AI-powered knowledge management and enterprise search platform that centralizes business intelligence, making insights searchable, shareable, and dynamically delivered. Offers dynamic search across all content types, automated content discovery, insight publishing (newsletters, briefs, apps, notifications, screens), AI-driven tagging analytics, open API, and enterprise integrations with data loss prevention.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Wise
HQ: United States
Website
- Description: Provider of machine learning applications that help businesses find patterns and trends in vast data stores and deliver better customer experience. Built on an engine that learns from past patterns to predict future behavior, applications help business users regain control over complex decision making; includes Wise Auto Response to automate replies to customer inquiries and enhance support team efficiency.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Level AI
HQ: United States
Website
- Description: Provider of a conversational intelligence platform for modern contact centers to automate workflows and transform customer experience. Delivers real-time insights, VoC Insights across 100% of interactions, sentiment analysis, automated feedback collection, real-time answers from enterprise data, customer experience management, and custom AI scorecards to accelerate accurate QA and support agents in the moment.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Spanlink
HQ: United States
Website
- Description: Provider of business communications technology and network integration solutions in the U.S. and internationally, offering contact center technologies, network infrastructure implementations, and packaged applications such as Spanlink Courtesy Callback to improve customer satisfaction and agent utilization, and Customer Survey Manager.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Spanlink company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for 3CLogic
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to 3CLogic
2.2 - Growth funds investing in similar companies to 3CLogic
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4 - Top valuation comps for 3CLogic
4.2 - Public trading comparable groups for 3CLogic
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