Company profile: Level AI
1.1 - Company Overview
Company description
- Provider of a conversational intelligence platform for modern contact centers to automate workflows and transform customer experience. Delivers real-time insights, VoC Insights across 100% of interactions, sentiment analysis, automated feedback collection, real-time answers from enterprise data, customer experience management, and custom AI scorecards to accelerate accurate QA and support agents in the moment.
Products and services
- Custom Scorecards: A custom-configurable product that creates scorecards integrating AI analytics, enabling QA teams to perform faster, more accurate reviews of customer interactions
- Real-time Answers: An enterprise-scale system that delivers immediate answers to customer questions by analyzing data across the enterprise stack in real time for efficient support
- VoC Insights: An enterprise-grade generative AI tool that analyzes 100% of customer interactions across channels to identify key concerns, sentiments, and topics in real time
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Level AI
CDC Software
HQ: United States
Website
- Description: Provider of SaaS integration for contact centers, with an iPaaS platform that integrates telephony, CRM, and other systems to deliver real-time, events-based links and complete customer data to agents. Offerings include telephony-CRM integration (screen pop, call recording integration, click-to-call), custom connectors, tailored configuration, softphone development, and general system integration.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Causata
HQ: United States
Website
- Description: Provider of customer experience management (CXM) software built on an HBase big data architecture, delivering predictive analytics and real-time omni-channel offer management that connects and transforms customer data into portable real-time intelligence to help B2C companies create meaningful customer experiences.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Solvvy
HQ: United States
Website
- Description: Provider of machine learning-based customer support SaaS reinventing customer experience via an intelligent NLP self-service platform. Solvvy for Support improves customer satisfaction and decreases costs for businesses, powered by Solvvy's answer graph.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Via
HQ: United Kingdom
Website
- Description: Provider of Skype for Business services, having become the UK's largest hosted SfB provider.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Banter
HQ: United States
Website
- Description: Provider of automatic classification software that understands unstructured content and informal communications, enabling customer interaction software to automate the handling of inquiries by interpreting the meaning of online communications.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Level AI
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Level AI
2.2 - Growth funds investing in similar companies to Level AI
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4 - Top valuation comps for Level AI
4.2 - Public trading comparable groups for Level AI
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