Company profile: Parature
1.1 - Company Overview
Company description
- Provider of cloud-based customer service software and implementation and training services, including web training, on-site training, support plans, and system optimization, for organizations in the associations, education, gaming, government, interactive media, manufacturing, services, and technology sectors.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Parature
e-bot7
HQ: Germany
Website
- Description: Provider of a conversational AI customer service platform that integrates Artificial Intelligence and pre-trained machine learning to automate answers and processes, suggest the best responses to agents, reduce average handling times, increase sales, and save up to 80% of costs.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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T-Metrics
HQ: United States
Website
- Description: Provider of IP-based contact center products, including T-Metrics CX-2025 for omnichannel communication with cloud, on-premise, or hybrid deployment and integration with existing voice infrastructure; generative AI tools for transcription, sentiment analysis, summarization, chatbots, and text-to-speech; operator PC consoles; and FedRAMP, StateRAMP, and TX-RAMP authorized cloud contact center solutions for federal, state, local, and Texas agencies.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Viddget
HQ: Sweden
Website
- Description: Provider of interactive chat customer service, adding new interactivity to chats, built on the latest Google technology and requiring no hardware or software installation; upcoming startup based in Stockholm.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Viddget company profile →
CloudTalk
HQ: Slovakia (Slovak Republic)
Website
- Description: Provider of a cloud-based, AI-powered business calling and call center platform offering VoIP solutions, call management and analytics, automated workflows, and productivity tools like Power and Smart Dialers. Includes AI-driven conversation intelligence (automatic transcriptions, sentiment analytics, intelligent search) and global call coverage with local, national, mobile and toll-free numbers in 160+ countries.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full CloudTalk company profile →
OmniCall
HQ: United States
Website
- Description: Provider of nationally recognized live telephone answering and virtual receptionist services, delivering 24/7 call answering and customer service as an extension of businesses. Offerings include call forwarding, call connecting, text and email messaging, recorded calls accessible via web dashboard or toll-free line, and a web portal to manage messages, accounts, and on-call schedules.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full OmniCall company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Parature
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Parature
2.2 - Growth funds investing in similar companies to Parature
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4 - Top valuation comps for Parature
4.2 - Public trading comparable groups for Parature
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