Company profile: Contactual
1.1 - Company Overview
Company description
- Provider of a SaaS-based contact center platform, Contactual OnDemand Contact Center, offering an alternative to traditional on-premise systems by eliminating hardware installation and software maintenance, and shifting from large up-front capital investment and burdensome implementation to a pay-for-what-you-need model.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Contactual
ASAPP
HQ: United States
Website
- Description: Provider of AI Native products, driven by advances in fundamental AI research, that augment human activity and automate workflows to make organizations highly productive and effective, including the Customer Experience Performance (CXP) platform for contact center customer care and sales agents to know the right thing to say.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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CloudTalk
HQ: Slovakia (Slovak Republic)
Website
- Description: Provider of a cloud-based, AI-powered business calling and call center platform offering VoIP solutions, call management and analytics, automated workflows, and productivity tools like Power and Smart Dialers. Includes AI-driven conversation intelligence (automatic transcriptions, sentiment analytics, intelligent search) and global call coverage with local, national, mobile and toll-free numbers in 160+ countries.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full CloudTalk company profile →
Odigo
HQ: France
Website
- Description: Provider of cloud-based communication centre solutions supporting organisations.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Callstream
HQ: United Kingdom
Website
- Description: Provider of cloud-based call management solutions for the insurance, travel, and retail markets, including PCI Level 1 secure telephone payments (Callstream Vault), web-based real-time call routing and CRM integration (Callstream Nucleus), hosted contact centers (Callstream TRAC), SMS gateway, cloud call recording, and VoIP hosted phone systems.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Callstream company profile →
SupportLogic
HQ: United States
Website
- Description: Provider of a support experience (SX) management and post-sales CX observability platform that uses predictive and generative AI to analyze customer sentiment, prevent escalations, reduce time to resolution, monitor quality across channels, boost agent productivity, manage backlogs, and intelligently route cases to improve CSAT and retain revenue.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full SupportLogic company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Contactual
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Contactual
2.2 - Growth funds investing in similar companies to Contactual
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4 - Top valuation comps for Contactual
4.2 - Public trading comparable groups for Contactual
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