Company profile: Market Force
1.1 - Company Overview
Company description
- Provider of customer experience management solutions for multi-location businesses, including AI-powered analytics, performance reporting and visualization, consulting to design customer experience metrics, industry research surveys, and mystery shopping (including video) to assess operations and customer interactions.
Products and services
- Reporting: Enterprise-grade platform integrates and visualizes performance data through a centralized technology stack for multi-location businesses, enabling store-level and corporate performance views
- Analytics: AI-powered analytics systems deliver insights on consumer experience, interpreting performance data to guide loyalty strategies for multi-location enterprises
- Mystery Shopping: Trained mystery shoppers assess various aspects of business operations to evaluate customer experience across multi-location businesses
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Market Force
Customer Imperative
HQ: United States
Website
- Description: Provider of services that help companies scale revenue by deploying customer success teams, processes, and technology.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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HelloFlow
HQ: Denmark
Website
- Description: Provider of a no-code digital client onboarding platform that lets companies create and adjust onboarding flows in minutes and drag-and-drop identity services into their processes, delivering compliant, best-in-class digital onboarding.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Kaleyra
HQ: Italy
Website
- Description: Provider of mobile communication services for financial institutions and enterprises worldwide through a proprietary platform that manages multi-channel integrated communications globally, including messages, push notifications, email, instant messaging, and voice.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Testapic
HQ: France
Website
- Description: Provider of crowdsourced usability testing for websites and mobile apps, offering remote user testing, UX research, and access to a large, segmented panel of testers. Provides a SaaS platform to conduct and analyze user tests autonomously and pursues R&D to enhance testing methodologies and video/audio processing.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Testapic company profile →
Customerville
HQ: United States
Website
- Description: Provider of design-driven feedback platforms that turn customer experience surveys into rich, interactive experiences, plus enterprise software solutions including ERP, EAM (IFS Cloud EAM, IFS Ultimo), asset lifecycle and performance management, B2B eCommerce, and aviation maintenance tools such as IFS Maintenix and IFS Cloud.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Customerville company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Market Force
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Market Force
2.2 - Growth funds investing in similar companies to Market Force
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4 - Top valuation comps for Market Force
4.2 - Public trading comparable groups for Market Force
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