Company profile: Qualtrics
1.1 - Company Overview
Company description
- Provider of an AI-enhanced experience management platform that serves as a single system of record for customer, product, employee, and brand experiences. Offerings include XM for Customer Experience, XM for Employee Experience, XM for Strategy & Research, Net Promoter Score software, and Voice of the Customer tools to analyze feedback and improve satisfaction, loyalty, and growth.
Products and services
- The XM Platform: AI-enhanced system of record for X-data that engineers analysis and optimization of customer, product, employee, and brand experiences on a single, unified platform
- XM for Customer Experience: Multi-touchpoint platform that elevates interactions across digital and physical touchpoints, measurably improving satisfaction and loyalty at scale
- XM for Employee Experience: Data-driven system that engages employees, strengthens management effectiveness, and supports informed decision-making to improve workplace experiences
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Qualtrics
Xaleon
HQ: Austria
Website
- Description: Provider of customer engagement software supporting seamless, friction-free digital engagement and interaction with customers. Its Engagement Platform empowers sales, customer services and marketing teams to mirror in-person experiences, helping them close more deals, increase customer satisfaction and decrease churn.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Airship
HQ: United States
Website
- Description: Provider of mobile-first customer experience tools, with industry-first support for push notifications, in-app messages, and mobile wallet, helping brands build lasting relationships and accelerate business growth since 2009.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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AskNicely
HQ: United States
Website
- Description: Provider of a customer experience platform for service businesses, with tools to collect feedback via conversational surveys with automated workflows, analyze and prioritize feedback and assign it to the appropriate team, run NPS and CSAT programs, reward teams and create feedback loops for motivation and growth, and simplify review requests to uncover customer-generated content. Includes the Frontline Success mobile platform delivering personalized coaching and motivation for frontline workers.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Rant & Rave
HQ: United Kingdom
Website
- Description: Provider of customer engagement software to proactively communicate with and gather fast feedback, including sentiment analysis using natural language processing, real-time feedback collection via email, SMS, web and chat, unified data visualization dashboards and reports, automated alerts for customer recovery, and frontline engagement tools with gamified experiences.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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After
HQ: United States
Website
- Description: Provider of warranty sector services assisting manufacturing brands in transforming their businesses after the point of sale.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full After company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Qualtrics
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Qualtrics
2.2 - Growth funds investing in similar companies to Qualtrics
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4 - Top valuation comps for Qualtrics
4.2 - Public trading comparable groups for Qualtrics
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