Company profile: Altitude
1.1 - Company Overview
Company description
- Provider of omnichannel contact center software, including Altitude Xperience for unified customer interactions across voice, email, SMS, webchat, WhatsApp, social media, and video; Contact Center as a Service (CCaaS); Vidyo for Contact Center with 4K UHD and WebRTC; Smart Staff Optimization for remote operations; Business Intelligence; and a Quality Management Suite.
Products and services
- Contact Center as a Service (CCaaS): An enterprise-grade cloud-based contact center system that delivers wide capabilities via a web-based interface, ensuring optimal service regardless of agent location
- Altitude Xperience: A modular unified customer interaction suite integrating tools across voice, email, SMS, webchat, WhatsApp, social media, and video to create superior, consistent omnichannel experiences
- Vidyo for Contact Center: A WebRTC-enabled video integration product supporting secure, scalable communications with high-quality streams, including 4K UHD resolution, to enhance visual customer interactions in contact centers
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Altitude
Botmock
HQ: Canada
Website
- Description: Provider of a codeless rapid prototyping tool for conversational apps, enabling customers to prototype, test, and ideate customer experiences for platforms like Amazon Alexa, Google Assistant, Facebook Messenger, SMS and more using a WYSIWYG editing experience, and collaborate with teams and stakeholders.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Topbox
HQ: United States
Website
- Description: Provider of customer experience analytics that analyzes customer interactions across every communication channel, using feedback from voice, chats, texts, social media, and NPS surveys to help clients quickly identify and resolve customer and prospect friction points across the enterprise.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Chatitive
HQ: United States
Website
- Description: Provider of a highly scalable SaaS platform for enterprise conversational messaging, offering a two-way SMS marketing solution that uses context to deliver personalized, conversational mobile messages directly to consumers.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Inphonite
HQ: United States
Website
- Description: Provider of automated appointment reminder software that adapts to business needs, offering tools for text, voice, and email reminders to reduce no-shows and improve scheduling efficiency. Services include HIPAA-compliant two-way texting, a patient portal, a website builder, emergency blast notifications, and survey capabilities.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Presence
HQ: Spain
Website
- Description: Provider of Multi-Channel CEC solutions that enable contact centers to optimize resources and improve communication efficiencies. Offers cloud-based and enterprise/SMB omnichannel platforms across voice, email, chat, SMS, social media, and video; unified software to enhance agent productivity; AI-driven analytics and insights; and automated agent evaluation. Designed to work standalone or with existing PBX.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Presence company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Altitude
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Altitude
2.2 - Growth funds investing in similar companies to Altitude
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4 - Top valuation comps for Altitude
4.2 - Public trading comparable groups for Altitude
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