Company profile: Teleopti
1.1 - Company Overview
Company description
- Provider of workforce management software delivering a sophisticated, localized, easy-to-use WFM solution. As a top global best-of-breed vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Teleopti
Resolution1
HQ: United States
Website
- Description: Provider of customer relations and feedback management solutions for independent small businesses and large corporations.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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AnsweriQ
HQ: United States
Website
- Description: Provider of AI-powered customer support solutions that analyze past ticket interactions to classify issues and automate responses. Products include Deflection Bot for AI/NLP query understanding and backend automation; Robo Assist for RPA-enabled process automation from the CXM dashboard; Self-Assist for knowledge-based self-service deflection; and Auto Response for automated handling of repetitive email queries.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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SpeechIQ
HQ: United States
Website
- Description: Provider of an advanced speech analytics and quality management platform.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Netomi
HQ: United States
Website
- Description: Provider of multimodal, omnichannel Sanctioned Generative AI for enterprises, enabling brand-safe customer conversations at scale with built-in AI governance controls for accuracy, security and data privacy. Offers Netomi AI to automatically resolve over 80% of customer service inquiries, integrations with agent desks, CRM and business systems, a business UI, and support across email, chat, messaging, voice, SMS, search and social.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Netomi company profile →
Alvaria
HQ: United States
Website
- Description: Provider of unified communications software that enhances knowledge worker and agent productivity and optimizes enterprise and contact center processes. Offers workforce optimization, compliant outbound, core telephony infrastructure for voice routing and multi-channel contact management, automated productivity tools, knowledge, analytics and automation, and proactive customer experience solutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Alvaria company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Teleopti
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Teleopti
2.2 - Growth funds investing in similar companies to Teleopti
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4 - Top valuation comps for Teleopti
4.2 - Public trading comparable groups for Teleopti
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