Company profile: Assembled
1.1 - Company Overview
Company description
- Provider of a modern workforce management platform for customer support teams, offering automated support volume forecasting and staffing plans, scheduling, real-time management, performance insights, and integrations with key contact and communication platforms to optimize deployment, operational visibility, and team performance.
Products and services
- Scheduling: Architects forecast-aligned agent schedules, enabling creation and editing to meet predicted requirements while optimizing support team deployment and coverage according to the staffing plan
- Forecasting: Engineers automated, data-driven predictions of support volume and converts them into precise staffing plans to aid resource allocation and team sizing based on available data
- Real-time Management: Delivers real-time updates on team activity and performance, enabling immediate adjustments to operations across support teams
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Assembled
TuVox
HQ: United States
Website
- Description: Provider of speech applications and contact center solutions for inbound and outbound calls, including natural language call routing, customer support triage, product support with knowledge voice, and integrations with live agents.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Marchex
HQ: United States
Website
- Description: Provider of AI-powered conversation intelligence SaaS solutions across voice and text channels, delivering data insights and enabling critical actions to help companies find, engage and support customers. Offerings include Conversation Intelligence, Journey Intelligence, Customer Intent, Informed Engagement, Sales Engagement Solutions, and AI and human-powered text messaging.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Marchex company profile →
Mtel
HQ: The Netherlands
Website
- Description: Provider of cloud communications solutions, including contact center, IP phone systems, and business collaboration tools.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Mtel company profile →
Aivo
HQ: Argentina
Website
- Description: Provider of AI-powered customer service and sales automation solutions for enterprises. Offers Aivo Suite to design, automate and manage interactions across channels; AgentBot for 24/7 conversational support; Engage for WhatsApp campaigns; Live for real-time agent support; Studio for integration flows; and Help for AI-driven knowledge management.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Aivo company profile →
Arise
HQ: United States
Website
- Description: Provider of a cloud-based platform for customer management BPO and contact center outsourcing, offering eLearning, workforce management, and other outsourcing/BPO solutions and consulting, leveraging crowdsourcing innovation, virtual technology, and operational efficiencies in a work-at-home model.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Arise company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Assembled
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Buyer group 1: ████████ ████████
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Assembled
2.2 - Growth funds investing in similar companies to Assembled
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4 - Top valuation comps for Assembled
4.2 - Public trading comparable groups for Assembled
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