Company profile: Marchex
1.1 - Company Overview
Company description
- Provider of AI-powered conversation intelligence SaaS solutions across voice and text channels, delivering data insights and enabling critical actions to help companies find, engage and support customers. Offerings include Conversation Intelligence, Journey Intelligence, Customer Intent, Informed Engagement, Sales Engagement Solutions, and AI and human-powered text messaging.
Products and services
- AI and Human-Powered Text Messaging: Human-in-the-loop messaging product that combines AI with human oversight to efficiently manage text-based customer interactions and support customer engagement across text communication channels
- Conversation Intelligence: Enterprise-grade, AI-powered analysis of voice and text communications to improve sales outcomes, processing more than 1 billion minutes of consumer-to-business, first-party conversations to deliver actionable data insights across channels
- Journey Intelligence: End-to-end tracking system that monitors customer activity from initial contact to transaction completion, enabling critical actions that help teams find, engage and support customers across voice and text
Key contacts
🔒
🔒
Financial details
🔒
1.2 - Competitors and similar companies to Marchex
InQuira
HQ: United States
Website
- Description: Provider of a software platform including knowledge base management, natural language search, and analytics and reporting applications. Products include Intelligent Search, a semantic search system for understanding and responding to user inquiries, and Information Manager, a knowledge management application.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full InQuira company profile →
Sanas
HQ: United States
Website
- Description: Provider of a real-time speech-understanding platform that modulates accents while preserving voices and emotions for natural interactions, assisting multilingual speakers with accent correction to communicate effectively without language barriers; used by contact centers and enterprises.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Sanas company profile →
Agents Only
HQ: Canada
Website
- Description: Provider of a GigCX platform for on-demand customer support using gig agents, enabling contact center volume elasticity and lower costs. Services include team extension maintaining brand communication and customer satisfaction, same-day pay, flexible scheduling and project selection for agents, and an exclusive call center community comprising in-house teams, clients, vendors, partners, and GigCX agents.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Agents Only company profile →
Living Actor
HQ: France
Website
- Description: Provider of animated avatars, live chat assistants, and an API to integrate live avatars on any platform.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Living Actor company profile →
Topbox
HQ: United States
Website
- Description: Provider of customer experience analytics that analyzes customer interactions across every communication channel, using feedback from voice, chats, texts, social media, and NPS surveys to help clients quickly identify and resolve customer and prospect friction points across the enterprise.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Topbox company profile →
🔒
2.M&A buyers
2.1 Potential strategic acquirers in the sector
🔒
🔒
🔒
🔒
View all strategic buyers with complete profiles
Start Free Trial →
2.2 - Strategic buyer groups for Marchex
🔒
Buyer group 1: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔒
Buyer group 2: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔒
Buyer group 3: ████████ ████████
●● companies
Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
🔒
View all companies in this group
Request Free Trial Now →
🔓 Unlock all detailed buyer group breakdowns with complete company profiles
Start Free Trial →
3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Marchex
2.2 - Growth funds investing in similar companies to Marchex
🔒
View all growth equity funds with complete profiles
Start Free Trial →
4 - Top valuation comps for Marchex
4.2 - Public trading comparable groups for Marchex
🔓 Unlock all public trading comparable groups with complete valuation data
Start Free Trial →