Company profile: Vitally
1.1 - Company Overview
Company description
- Provider of a customer success and engagement platform for B2B SaaS companies that integrates all customer data to deliver a 360-degree view of key metrics, enabling health scores, notifications, and automations to boost productivity, visibility, collaboration, drive a world-class customer experience, and eliminate churn.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Vitally
Betterific
HQ: United States
Website
- Description: Provider of a social, transparent and effective idea management and customer feedback platform that crowdsources ideas to improve products and companies. Designed for brands to meet customer needs, it serves as a feedback and insights tool that can spur immediate innovation.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Retina AI
HQ: United States
Website
- Description: Provider of AI-powered customer lifetime value prediction and analytics solutions that turn enterprise data into insights. Offers dashboards, reports, predictive forecasts, and integrations to identify and acquire high-value customers, an interactive CLV benchmark report for e-commerce KPIs based on anonymized consumer data, and CLV Academy courses to optimize retention, acquisition, and service.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Retina AI company profile →
Qelp
HQ: The Netherlands
Website
- Description: Provider of multi-channel customer care solutions for smartphones, including self-service and call center software. Offerings include AI-driven conversational chatbots, voicebots and IVRs; generative AI for 24/7 support and agent assistance; a unified agent desktop integrating CRM; contact center as a service; intelligent automation; CX analytics; and picture-based QelpCare tools guiding the mobile customer journey.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Qelp company profile →
Decibel
HQ: United Kingdom
Website
- Description: Provider of a real-time digital experience intelligence platform that reveals how users behave on websites and apps, enabling enterprise businesses to quantify and improve customer experiences at every digital touchpoint. Offers machine learning-powered behavioral analytics, Digital Experience Score (DXS), session replays, heatmaps, customer journey analytics, and real-time interactions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Decibel company profile →
Darwin CX
HQ: Canada
Website
- Description: Provider of a SaaS platform that boosts acquisition and retention through customer intelligence and AI, offering Darwin Core for circulation operations including fulfillment, call center, production tracking and campaigns; a CDP for unified data and personalized experiences; Crate for subscription boxes; Convert for lead generation and monetization; VIP printed mail via Customize; and Concierge services for fulfillment, commingling and postage.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Darwin CX company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Vitally
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Vitally
2.2 - Growth funds investing in similar companies to Vitally
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4 - Top valuation comps for Vitally
4.2 - Public trading comparable groups for Vitally
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