Enterprise Managed IT Support Services sector
Strategic acquirers, private equity (buyout funds and growth funds) firms, and valuation benchmarks for Enterprise Managed IT Support Services
1.1 - About Enterprise Managed IT Support Services sector
Companies in this category deliver outsourced and managed IT support across endpoints, networks, and cloud workloads, operating as extensions of corporate IT teams. Enterprise Managed IT Support Services providers offer 24/7 service desks, proactive monitoring, and field engineering to stabilize operations and reduce downtime. Analysts assessing strategic buyers in this space look for standardized processes, broad SLAs, and multi-tenant tooling that scales across sites.
Typical offerings include an ITIL-aligned service desk with ticketing and incident workflows, remote monitoring and management for servers, networks, and endpoints, and patch and configuration management to maintain posture. Providers run NOC services, backup and disaster recovery with tested restores, and managed cybersecurity such as MDR and SOC. Many also deliver cloud migration, Microsoft 365 administration, and on-site dispatch for escalations and hardware support.
Primary customers include SMBs and mid-market organizations, multi-site enterprises with distributed workforces, and public sector agencies. These buyers seek faster incident resolution and lower mean time to repair, improved uptime across critical systems, reduced operating costs through outsourcing, and stronger security and compliance. Vendors also provide scalable support capacity to handle seasonal demand, acquisitions, and geographic expansion without adding permanent headcount.
2. Buyers in the Enterprise Managed IT Support Services sector
2.1 Top strategic acquirers of Enterprise Managed IT Support Services companies
Connection
HQ: United States
Website
- Description: Provider of global IT solutions delivering IT services, hardware, software and advanced technology that enhance growth, productivity, and innovation for business, enterprise and government clients, including digital workplace, modern infrastructure, multicloud, supply-chain lifecycle, and other specialized offerings across healthcare, education, retail, manufacturing, finance and more.
- Key Products:
- Business Solutions: Rapid-response delivery of 460,000+ brand-name IT hardware, software, and services to SMBs via technically trained account managers, publications, and website, ensuring quick procurement and expert guidance
- Enterprise Solutions: Provides corporate buyers best-in-class IT solutions and supply-chain expertise, giving real-time access to 460,000 products and 2,500 vendors plus lifecycle support to cut cost and complexity
- MarkITplace: Proprietary next-generation cloud supply-chain platform offering real-time visibility to products/vendors, enabling streamlined purchasing and management across the IT lifecycle for enterprises
- Public Sector Solutions: Delivers rapid-response IT products and services to federal, state, local governments and educational institutions through specialized account teams and online portal, meeting unique compliance and procurement needs.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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2.2 - Strategic buyer groups for Enterprise Managed IT Support Services sector
M&A buyer group 1: IT Services
319 companies
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Description: Companies in the Enterprise Managed Cloud & IT Services category design, migrate, secure, and operate mission-critical IT environments across public, private, and hybrid clouds. They provide end-to-end services spanning architecture, deployment, and 24/7 operations to reduce complexity and cost while improving agility and reliability. Buyers engage these providers to modernize legacy systems, standardize tooling, and gain expert management of multi-cloud infrastructure and enterprise applications.
GoDaddy
- Type: N/A
- Employees: ●●●●●
- Description: Provider of web hosting and related online infrastructure services, GoDaddy supplies managed WordPress, shared and VPS hosting with NVMe SSD performance, 99.9% uptime, automated backups, security against DDoS attacks and round-the-clock expert support, serving over 20 million customers in 50+ countries.
- Key Products:
- Domain Registration Services: Enables customers to search, secure and administratively manage internet domain names through a streamlined online interface, providing essential digital identity ownership and control
- Websites + Marketing: All-in-one builder offering customizable templates, hosting and integrated marketing tools so small businesses can design, publish and promote websites without coding skills
- Managed WordPress Hosting: Supplies an optimized WordPress environment with automated updates, security monitoring and performance tuning, letting users focus on content while GoDaddy maintains the infrastructure
- GoDaddy Airo: AI-powered solution that recommends domains, generates website designs and branded content, accelerating the setup and growth of an entrepreneur’s comprehensive online presence.
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms in Enterprise Managed IT Support Services sector
3.1 - Buyout funds in the Enterprise Managed IT Support Services sector
2.2 - Strategic buyer groups for Enterprise Managed IT Support Services sector
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4 - Top valuation comps for Enterprise Managed IT Support Services companies
4.2 - Public trading comparable groups for Enterprise Managed IT Support Services sector
Valuation benchmark group 1: IT Infrastructure Managed Service Providers
17 companies
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Description: Companies in this public trading comparables group are IT services providers focused on infrastructure consulting, systems integration, and managed operations. They design, deploy, and run hybrid cloud, data center, and network environments at scale, combining recurring managed services with project-based transformation work. They are grouped as valuation benchmarks due to similar enterprise customer focus, solution portfolios, revenue mix, and margin profiles tied to infrastructure modernization and outsourcing.
International Business Machines
- Enterprise value: $●●●m
- Market Cap: $●●●m
- EV/Revenue: ●.●x
- EV/EBITDA: ●●.●x
- Description: Provider of integrated solutions including hybrid cloud and AI platforms, consulting expertise, software, and infrastructure services aimed at helping clients transform business processes, manage data, enhance operational efficiency, and secure IT assets globally.
- Key Products:
- Watson AI: AI platform for natural language processing and machine learning
- IBM Cloud: Cloud computing services providing IaaS, PaaS, and SaaS solutions
- QRadar: Security information and event management system
- IBM Cloud Pak for Data: Data and AI platform for data management and analytics
- IBM Z: High-performance mainframe computers.
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Revenue growth
Median
15.7%
2025E
16.0%
2026E
EBITDA margin
Median
28.2%
2025E
28.6%
2026E
Cash EBITDA margin
Median
27.6%
2025E
28.0%
2026E
EV/Revenue
Median
8.4x
2025E
6.8x
2026E
EV/EBITDA
Median
28.9x
2025E
24.4x
2026E
EV/Cash EBITDA
Median
29.0x
2025E
25.5x
2026E
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