Company profile: Helpshift
1.1 - Company Overview
Company description
- Provider of a conversational customer service platform for mobile apps and games, leveraging AI, bots, and in-app messaging. Offers AI chatbots and automation, AI-powered Help Center, agent workspace with real-time translation and sentiment analysis, live and asynchronous messaging, analytics and reporting, and Guided Experience to streamline self-service and support.
Products and services
- Messaging – Live and Async: Helpshift architects in-app messaging systems with live chat for instant support and asynchronous exchanges for less urgent inquiries, ensuring a consistent experience across all channels
- AI Chatbots and Automation: Helpshift builds AI-driven chatbots that streamline support by routing inquiries and delivering personalized responses, ensuring scalable, efficient assistance available 24/7
- Help Center: Helpshift delivers an AI-assisted self-service hub featuring intelligent article recommendations and smart FAQs that deflect tickets and reduce support volumes within mobile apps
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Helpshift
Genesys
HQ: United States
Website
- Description: Provider of omnichannel customer experience and contact center solutions delivered in the cloud and on-premises. Offers Genesys Cloud CX for AI-powered orchestration across voice, email and messaging; Genesys Cloud Voice telephony; Workforce Engagement Management; Predictive Engagement; Predictive Routing; and Agent Copilot to assist agents in real time.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Capacity
HQ: United States
Website
- Description: Provider of an AI-powered platform for customer support automation and business process management, offering intelligent virtual agents, agent assist, and conversational AI to automate responses across multiple channels. Includes a unified knowledge base and integrations with over 250 business systems and platforms.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Voximplant
HQ: United States
Website
- Description: Provider of a communications cloud platform enabling developers and non-developers to add voice, video, messaging, NLP, and SIP trunking via serverless tools, AI integrations, and APIs/SDKs. Offers a no-code drag-and-drop contact center (Voximplant Kit), virtual contact center, and IVR to automate processes and optimize customer interactions. Supports web, iOS, Android, React Native, Flutter, Unity.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Apprente
HQ: United States
Website
- Description: Provider of intelligent voice-based conversational agents for the enterprise.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Five9
HQ: United States
Website
- Description: Provider of cloud contact center software for enterprises, delivering reliable, secure, compliant, and scalable CCaaS that powers multi-channel customer interactions. Offerings include the Five9 Intelligent Cloud Contact Center, Genius AI, Workflow Automation, Outbound Contact Center, and customer service management with intelligent routing, self-service, and real-time insights, enabling approximately 3 billion customer interactions annually.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Five9 company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Helpshift
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Helpshift
2.2 - Growth funds investing in similar companies to Helpshift
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4 - Top valuation comps for Helpshift
4.2 - Public trading comparable groups for Helpshift
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