Company profile: ShoreTel
1.1 - Company Overview
Company description
- Provider of Internet protocol (IP) communications systems for enterprises in the United States and internationally, based on distributed software.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to ShoreTel
Forethought
HQ: United States
Website
- Description: Provider of a generative AI suite for customer support automation, launched in 2018, enabling seamless customer experiences and maximizing efficiency and productivity by infusing generative AI powered by Large Language Models (LLMs) at each stage of the support journey, including resolving common cases instantly.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Infinity
HQ: United Kingdom
Website
- Description: Provider of technology and services for outsourced customer management service providers and contact centers. At the core is the Infinity Platform, a combined agent desktop and workflow engine enabling outsourcers to design and deliver exceptional customer experiences. Offerings include the Maestro Suite, Composer, Repertoire, Synthesizer, Score, and Tempo for guided interactions, knowledge, training, analytics, and automation.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Aurix
HQ: United Kingdom
Website
- Description: Provider of phonetic speech search and analytics technology globally, working with technology partners, service delivery professionals and resellers to deliver solutions that improve efficiency and generate business intelligence.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Luminoso
HQ: United States
Website
- Description: Provider of a cloud-based text analytics and product positioning platform using advanced machine learning. Offers Luminoso Daylight to process unstructured data from reviews, surveys, and social media for rapid insights; sentiment analysis; product reviews analysis; document classification; ticketing workflow automation; and closed win/loss analysis.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
View full Luminoso company profile →
Calabrio
HQ: United States
Website
- Description: Provider of cloud-based workforce optimization and analytics solutions for contact centers. The integrated Calabrio ONE suite includes call recording, quality management, workforce management, and analytics to optimize agent performance and customer experience. Offerings also include AI-powered predictive scoring, forecasting and scheduling tools, cross-channel interaction analysis, and bot analytics.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Calabrio company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for ShoreTel
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to ShoreTel
2.2 - Growth funds investing in similar companies to ShoreTel
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4 - Top valuation comps for ShoreTel
4.2 - Public trading comparable groups for ShoreTel
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