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Company profile: Infinity

1.1 - Company Overview

Infinity Logo

Infinity

Headquarter: United Kingdom
Founded: 20XX🔒
Employees: 100-500🔒

Company description

  • Provider of technology and services for outsourced customer management service providers and contact centers. At the core is the Infinity Platform, a combined agent desktop and workflow engine enabling outsourcers to design and deliver exceptional customer experiences. Offerings include the Maestro Suite, Composer, Repertoire, Synthesizer, Score, and Tempo for guided interactions, knowledge, training, analytics, and automation.

Products and services

  • Maestro Suite: Enterprise-grade comprehensive platform that guides and manages contact center customer interactions, enhancing agent performance and customer satisfaction
  • Tempo: Industrial-grade automation tool that streamlines customer-agent interactions and workflows for improved efficiency in contact centers
  • Composer: Modular component within the Maestro Suite that supplies agents scripted responses and customizable workflows to ensure effective customer interactions

Key contacts

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Financial details

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1.2 - Competitors and similar companies to Infinity

LeadDesk Logo

LeadDesk

HQ: Finland Website
  • Description: Provider of cloud contact center tools for high-volume sales and customer service, including customizable campaigns, queues, and reports; workforce management for scheduling and balancing teams; AI chatbots for 24/7 automated support; predictive dialer to boost call volumes; automatic call and messaging distribution (ACMD) to route to qualified agents; and speech-to-text integrations for coaching, quality assurance, and business development.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full LeadDesk company profile →
Clarabridge Logo

Clarabridge

HQ: United States Website
  • Description: Provider of a customer experience management platform that uses advanced text analytics, enterprise survey, and robust engagement to transform all forms of customer feedback, enabling confident, decisive action across the business.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Clarabridge company profile →
Yellow.ai Logo

Yellow.ai

HQ: United States Website
  • Description: Provider of an agentic conversational AI platform for intelligent service automation, including: Dynamic Automation Platform (multi-LLM) to automate cross-channel conversations with generative AI; Conversational Service Cloud for self-serve support; Conversational Commerce Cloud for lead generation and sales; Conversational EX Cloud as an AI co-worker; and DocCog for cognitive knowledge search.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Yellow.ai company profile →
Look Logo

Look

HQ: United States Website
  • Description: Provider of a plugin for iPhone, iPad, and Android apps that overlays live chat with sales or support agents, featuring Visual Assist to view users' screens and click-in for visual feedback, Live Chat for immediate answers to sales and support questions, and Chat Anywhere.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Look company profile →
Ada Logo

Ada

HQ: Canada Website
  • Description: Provider of a chatbot-based platform that automates enterprise customer experience across web and mobile, using a machine learning engine to reduce support volume and empower customers to find answers on their own.
  • Rationale: This competitor operates in a highly similar market segment with overlapping features.
  • Company type: Private company
  • Employees: ●●●●●
  • Total funding raised: $●●●m
  • Backers: ●●●●●●●●●●
  • Acquisitions: ●●
View full Ada company profile →
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2.M&A buyers

2.1 Potential strategic acquirers in the sector

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2.2 - Strategic buyer groups for Infinity

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Buyer group 1: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 2: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████

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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms

3.1 - Buyout funds investing in similar companies to Infinity

2.2 - Growth funds investing in similar companies to Infinity

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4 - Top valuation comps for Infinity

4.2 - Public trading comparable groups for Infinity

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4.3 - M&A Transactions similar to Infinity

Selected M&A transactions

Date Target Description Buyer(s) Relevance EV EV/Revenue EV/EBITDA
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Frequently Asked Questions

About Infinity

What does Infinity do?

Infinity is a provider of technology and services for outsourced customer management service providers and contact centers. At the core is the Infinity Platform, a combined agent desktop and workflow engine enabling outsourcers to design and deliver exceptional customer experiences. Offerings include the Maestro Suite, Composer, Repertoire, Synthesizer, Score, and Tempo for guided interactions, knowledge, training, analytics, and automation.

Who are Infinity's competitors?

Infinity's competitors and similar companies include LeadDesk, Clarabridge, Yellow.ai, Look, and Ada.

Where is Infinity headquartered?

Infinity is headquartered in United Kingdom.

How many employees does Infinity have?

Infinity has 1,000 employees 🔒.

When was Infinity founded?

Infinity was founded in 2010 🔒.

What sector and industry vertical is Infinity in?

Infinity is in the Enterprise Software 🔒 sector and industry

M&A Buyers & Acquirers for Infinity

Who are the top strategic acquirers in Infinity's sector and industry

Top strategic M&A buyers and acquirers in Infinity's sector include ████████, ██████████, ██████, ████████, and ██████████ 🔒.

Which M&A buyer groups are most relevant for Infinity?

Top strategic M&A buyers groups and sectors for Infinity include █████████████████ , ████████████████, █████████████, ████████████, and ████████████████ 🔒.

Financial Investors investing in Infinity's sector and industry vertical

Which are the top PE firms investing in Infinity's sector and industry vertical?

Top PE firms investing in Infinity's sector and industry vertical include ████████, ██████████, ████████, and ██████████ 🔒.

Who are the top buyout funds acquiring in Infinity's sector and industry vertical?

Active PE funds and buyout funds acquiring companies in Infinity's sector and industry vertical include █████████, ██████████, ████████████, and ████████████ 🔒.

Who are the top growth equity funds investing in companies in Infinity's sector and industry vertical?

Growth funds and venture capital funds investing in companies similar to Infinity include █████████, ██████████, ████████████, and ████████████ 🔒.

Valuation benchmarks of companies in Infinity's sector and industry

Which are the key public companies that are relevant trading comps benchmarks for Infinity?

The key public trading comparables and valuation benchmarks for Infinity include █████████, ██████████, ████████████, and ████████████ 🔒.

Which are the key trading comparable groups for Infinity for public valuation benchmarks?

Our platform tracks detailed public trading comparable groups and valuation benchmarks for Infinity with complete valuation multiples, growth metrics, and profitability data. Access the full database to benchmark your company against relevant public comparables.

What are recent M&A transactions in Infinity's sector and industry vertical?

Our platform tracks relevant M&A transactions comparables and valuation benchmarks for Infinity with complete deal terms, valuation multiples, and strategic rationale. Access the full database to benchmark pricing and identify active acquirers.

What are recent capital raises and funding rounds in Infinity's' sector and industry vertical?

Access recent funding rounds and capital raises in Infinity's sector and industry vertical including growth equity, venture capital, and buyout investments. Our database includes round size, lead investors and valuations.

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