Company profile: LeadDesk
1.1 - Company Overview
Company description
- Provider of cloud contact center tools for high-volume sales and customer service, including customizable campaigns, queues, and reports; workforce management for scheduling and balancing teams; AI chatbots for 24/7 automated support; predictive dialer to boost call volumes; automatic call and messaging distribution (ACMD) to route to qualified agents; and speech-to-text integrations for coaching, quality assurance, and business development.
Products and services
- AI Chatbots: AI-powered, 24/7 assistants that automatically handle up to 90% of customer inquiries, reducing agent workload and sustaining continuous customer support
- Cloud Contact Center Solution: Cloud-based platform engineered for high-volume sales and customer service, offering customizable campaigns, queues, and reports
- Predictive Dialer: AI-powered dialer mode that increases call volumes and talk time by predicting agent availability and automating call distribution
Key contacts
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Financial details
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1.2 - Competitors and similar companies to LeadDesk
Kayako
HQ: United Kingdom
Website
- Description: Provider of a unified customer service platform, including Kayako HelpDesk to centralize multichannel conversations with shared inbox, custom views, tags, and assignments; Kayako AI to transform support tickets into opportunities; SingleView for complete customer journey context; live chat; a customizable 24/7 self-help knowledge base; and Kayako Classic, a self-hosted helpdesk with portals, ticket management, time tracking, SLAs, automation, and reporting.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Kayako company profile →
VPI
HQ: United States
Website
- Description: Provider of call recording, interaction analytics, quality management, and contact center workforce optimization software solutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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CDC Software
HQ: United States
Website
- Description: Provider of SaaS integration for contact centers, with an iPaaS platform that integrates telephony, CRM, and other systems to deliver real-time, events-based links and complete customer data to agents. Offerings include telephony-CRM integration (screen pop, call recording integration, click-to-call), custom connectors, tailored configuration, softphone development, and general system integration.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Utopy
HQ: United States
Website
- Description: Provider of speech analytics solutions for contact center performance management, offering Customer Intelligence solutions that are award-winning and used by Fortune 500 leaders. Founded in 1999 to help companies utilize the 'voice of the customer' to drive enterprise performance.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Utopy company profile →
Maven AGI
HQ: United States
Website
- Description: Provider of a generative AI platform to reimagine customer support, lowering costs and improving speed, quality, and efficiency. Offers conversational AI chat agents to automate support tickets, generative AI assistance for support teams, smart search for self-service, custom AI solutions for industry needs, and AI-driven business intelligence tools delivering actionable insights.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Maven AGI company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for LeadDesk
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to LeadDesk
2.2 - Growth funds investing in similar companies to LeadDesk
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4 - Top valuation comps for LeadDesk
4.2 - Public trading comparable groups for LeadDesk
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