Company profile: Plum Voice
1.1 - Company Overview
Company description
- Provider of interactive voice response platforms, systems, and hosting to automate call center and business processes, with tools for building IVR, virtual agents, and conversational AI (low-code and VoiceXML), chatbot and SMS messaging solutions, voice processing integrating multiple AI engines, and voice-channel survey tools.
Products and services
- AI Fusion: Multi-engine voice processing component integrating multiple AI engines to interpret spoken requests and deliver accurate responses for IVR and virtual agent applications
- Plum Fuse: Low-code, drag-and-drop platform for creating and managing IVR systems, virtual agents, and conversational AI products via graphical configuration for phone-based customer interactions
- Plum DEV: VoiceXML-compliant developer tool enabling engineers to build IVR systems, virtual agents, and conversational AI products by generating their own code for telephone-based applications
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Plum Voice
TuVox
HQ: United States
Website
- Description: Provider of speech applications and contact center solutions for inbound and outbound calls, including natural language call routing, customer support triage, product support with knowledge voice, and integrations with live agents.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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FrontRange
HQ: United States
Website
- Description: Provider of hybrid IT service management (ITSM) solutions for organizations of all sizes, offering a suite of HEAT applications to enhance service quality and business performance.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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ClearGraph
HQ: United States
Website
- Description: Provider of enterprise semantic search solutions to make data accessible to business users at massive scale. ClearGraph’s proprietary semantic search platform uses context awareness and natural language processing to intelligently interpret and answer English-language queries, making finding and understanding enterprise data as easy as search.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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SightCall
HQ: United States
Website
- Description: Provider of a live video visual assistance platform for enterprises, enriched by augmented reality and AI. Delivers mobile and web apps to let business users see what customers see and guide them remotely. Offerings include SightCall VISION, generative AI for customer service and field service, Visual Journeys for self-guided work, remote customer support, and pre-installation support.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Piano
HQ: The Netherlands
Website
- Description: Provider of a digital experience platform to understand and influence customer behavior by unifying customer data, analyzing behavior metrics, and creating personalized journeys. Solutions include Composer for no-code site experiences, VX commerce, ESP for automated emails and recommendations, ID for SSO, DMP audiences, and Analytics on conversions and revenue.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Piano company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Plum Voice
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Plum Voice
2.2 - Growth funds investing in similar companies to Plum Voice
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4 - Top valuation comps for Plum Voice
4.2 - Public trading comparable groups for Plum Voice
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