Company profile: TelStrat
1.1 - Company Overview
Company description
- Provider of contact center call recording, quality management, analytics, and workforce management solutions for customers worldwide. Offers Engage WFO for workforce optimization, call recording, and quality management, and Engage Record for call recording to help staff resolve disputes and support legal needs.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to TelStrat
Clarabridge
HQ: United States
Website
- Description: Provider of a customer experience management platform that uses advanced text analytics, enterprise survey, and robust engagement to transform all forms of customer feedback, enabling confident, decisive action across the business.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Clarabridge company profile →
Chatitive
HQ: United States
Website
- Description: Provider of a highly scalable SaaS platform for enterprise conversational messaging, offering a two-way SMS marketing solution that uses context to deliver personalized, conversational mobile messages directly to consumers.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Chatitive company profile →
Presence
HQ: Spain
Website
- Description: Provider of Multi-Channel CEC solutions that enable contact centers to optimize resources and improve communication efficiencies. Offers cloud-based and enterprise/SMB omnichannel platforms across voice, email, chat, SMS, social media, and video; unified software to enhance agent productivity; AI-driven analytics and insights; and automated agent evaluation. Designed to work standalone or with existing PBX.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Welcome Commerce
HQ: United States
Website
- Description: Provider of real-time product expertise that converts shoppers into customers by helping them make the most informed purchasing decisions, enabling retailers and brands to deliver expertise to consumers wherever they are, with consumers shown to be 2-4X more likely to convert.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Welcome Commerce company profile →
T-Metrics
HQ: United States
Website
- Description: Provider of IP-based contact center products, including T-Metrics CX-2025 for omnichannel communication with cloud, on-premise, or hybrid deployment and integration with existing voice infrastructure; generative AI tools for transcription, sentiment analysis, summarization, chatbots, and text-to-speech; operator PC consoles; and FedRAMP, StateRAMP, and TX-RAMP authorized cloud contact center solutions for federal, state, local, and Texas agencies.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full T-Metrics company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for TelStrat
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to TelStrat
2.2 - Growth funds investing in similar companies to TelStrat
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4 - Top valuation comps for TelStrat
4.2 - Public trading comparable groups for TelStrat
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