Company profile: ServiceSource
1.1 - Company Overview
Company description
- Provider of cloud-based applications and managed services for recurring revenue management and service contract renewals, leveraging big data to give companies a complete view of their customers and drive higher subscription, maintenance, and support revenue. Offerings include strategy and design; technology solutions (AI, APIs, analytics); operational excellence and automation; digital transformation; cloud infrastructure management; and data & analytics.
Products and services
- Data & Analytics: Delivers enterprise-grade big-data insights giving a complete customer view to inform renewal strategies, improve decision-making, and drive subscription, maintenance, and support revenue
- Technology Solutions: Architects modular cloud-based systems integrating AI, APIs, and analytics to support business operations and optimize service contract renewals within recurring revenue management
- Operational Excellence & Automation: Combines industrial-grade automation with operational strategies to enhance day-to-day operations and cloud infrastructure supporting the service contract renewals process and recurring revenue management
Key contacts
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Financial details
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1.2 - Competitors and similar companies to ServiceSource
Quadient
HQ: France
Website
- Description: Provider of intelligent communication automation, parcel locker solutions, and mail-related solutions, including accounts receivable automation (Quadient AR by YayPay); document preparation and outbound distribution (Impress Automate, Impress Distribute); and customer communication management across channels (Inspire Evolve, Inspire Flex, Inspire iForms).
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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dtms
HQ: Germany
Website
- Description: Provider of customer contact center solutions, offering cloud-based contact applications and AI-based voicebot automation. Provides landline-based value-added services and a portfolio of service numbers, including 0137 mass-calling, 0180 cost-sharing, 0900 premium, intelligent local network numbers with flexible routing, and international numbers, plus phone and mobile payment and billing solutions.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Chattermill
HQ: United Kingdom
Website
- Description: Provider of a unified customer intelligence platform that integrates and analyzes customer feedback, support, and conversation data. Offers AI-powered feedback analytics, real-time insights to identify trends and monitor product release impacts, customizable dashboards for teams, and automated analysis of customer interactions to deliver actionable intelligence.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Augment
HQ: United States
Website
- Description: Provider of customer experience management software powered by a patented semantic neural network. Offerings include Insight Discovery, which analyzes customer conversations to surface patterns and improvement areas across marketing and product features, and a Semantic Deep Learning Engine that tags support interactions with insights and KPIs (AHT, CSAT, NPS) to reveal trends and guide agent improvement.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Customer Analytics Technologies (closed)
HQ: United States
Website
- Description: Provider of Cloudcherry, a cloud-based customer experience management and feedback software for large enterprises and SMEs, helping improve customer engagement by mapping customer journeys across multiple touchpoints.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Customer Analytics Technologies (closed) company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for ServiceSource
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to ServiceSource
2.2 - Growth funds investing in similar companies to ServiceSource
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4 - Top valuation comps for ServiceSource
4.2 - Public trading comparable groups for ServiceSource
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