Company profile: Twilio
1.1 - Company Overview
Company description
- Provider of a cloud communications developer platform and web APIs to build and embed voice, VoIP, video, messaging, and authentication into applications. Offerings include Programmable Messaging (SMS, MMS, WhatsApp, Facebook Messenger), Programmable Voice, SendGrid Email API (validation and deliverability), Verify (phone verification), Lookup (phone number intelligence), and Flex cloud contact center.
Products and services
- Twilio SendGrid Email API: API-based email component that facilitates sending and receiving emails with built-in email validation and deliverability features for application-integrated communications
- Twilio Programmable Voice: Web API-driven voice system allowing developers to make, receive, and monitor calls globally from within applications using standard web languages
- Twilio Programmable Messaging: Programmable messaging component enabling applications to send and receive SMS, MMS, and messages on WhatsApp and Facebook Messenger via a web API using standard web languages
Key contacts
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Financial details
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1.2 - Competitors and similar companies to Twilio
moveXM
HQ: Germany
Website
- Description: Provider of customer experience management solutions, including the moveXM platform to collect and analyze feedback across the customer journey to improve satisfaction and reduce churn; Aiden AI assistant for data analysis and text generation; industry-specific solutions for energy providers, insurers, and automotive; and onboarding and support via strategy sessions, online seminars, and workshops.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
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- Total funding raised: $●●●m
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Darwin CX
HQ: Canada
Website
- Description: Provider of a SaaS platform that boosts acquisition and retention through customer intelligence and AI, offering Darwin Core for circulation operations including fulfillment, call center, production tracking and campaigns; a CDP for unified data and personalized experiences; Crate for subscription boxes; Convert for lead generation and monetization; VIP printed mail via Customize; and Concierge services for fulfillment, commingling and postage.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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- Acquisitions: ●●
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Augment
HQ: United States
Website
- Description: Provider of customer experience management software powered by a patented semantic neural network. Offerings include Insight Discovery, which analyzes customer conversations to surface patterns and improvement areas across marketing and product features, and a Semantic Deep Learning Engine that tags support interactions with insights and KPIs (AHT, CSAT, NPS) to reveal trends and guide agent improvement.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Customer Imperative
HQ: United States
Website
- Description: Provider of services that help companies scale revenue by deploying customer success teams, processes, and technology.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Qualtrics
HQ: United States
Website
- Description: Provider of an AI-enhanced experience management platform that serves as a single system of record for customer, product, employee, and brand experiences. Offerings include XM for Customer Experience, XM for Employee Experience, XM for Strategy & Research, Net Promoter Score software, and Voice of the Customer tools to analyze feedback and improve satisfaction, loyalty, and growth.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Qualtrics company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Twilio
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Twilio
2.2 - Growth funds investing in similar companies to Twilio
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4 - Top valuation comps for Twilio
4.2 - Public trading comparable groups for Twilio
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