Company profile: CM.com
1.1 - Company Overview
Company description
- Provider of AI-powered customer engagement, payments, and connectivity platforms that connect businesses and people via telecom operators, messaging channels, and worldwide payment providers. Offers Engagement, Payments, and Connectivity Platforms, plus Mobile Marketing Cloud, Mobile Service Cloud, and Conversational AI Cloud for omnichannel marketing, customer service, and chatbot automation.
Products and services
- Connectivity Platform: Engineers multichannel customer communication by linking businesses to telecom operators and Messaging Channels, orchestrating outreach on each recipient’s preferred channel for consistent, cross-channel engagement
- Payments Platform: Delivers omnichannel transaction processing for online and in-person purchases, integrating worldwide payment providers and supporting various payment methods across channels
- Engagement Platform: Architects AI-driven customer journeys by integrating AI-powered communication across various channels to deliver consistent, seamless interactions
Key contacts
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Financial details
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1.2 - Competitors and similar companies to CM.com
Kayako
HQ: United Kingdom
Website
- Description: Provider of a unified customer service platform, including Kayako HelpDesk to centralize multichannel conversations with shared inbox, custom views, tags, and assignments; Kayako AI to transform support tickets into opportunities; SingleView for complete customer journey context; live chat; a customizable 24/7 self-help knowledge base; and Kayako Classic, a self-hosted helpdesk with portals, ticket management, time tracking, SLAs, automation, and reporting.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
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Piano
HQ: The Netherlands
Website
- Description: Provider of a digital experience platform to understand and influence customer behavior by unifying customer data, analyzing behavior metrics, and creating personalized journeys. Solutions include Composer for no-code site experiences, VX commerce, ESP for automated emails and recommendations, ID for SSO, DMP audiences, and Analytics on conversions and revenue.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Monet Software
HQ: United States
Website
- Description: Provider of workforce optimization solutions for small and medium sized contact centers, helping address service level compliance, high-quality service delivery, and payroll cost control, enabling businesses to better leverage workforce investments.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Hipmob
HQ: United States
Website
- Description: Provider of easy-to-use live chat, helpdesk, feedback, and customer engagement tools for mobile and tablet businesses; serving mobile-native startups, small businesses, and large public companies to increase sales and transform customer support, and providing real-time contextual information.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Hipmob company profile →
Regal
HQ: United States
Website
- Description: Provider of an AI agent platform for personalized customer communications, enabling data-connected, customizable, monitored, always-available agents to power support, sales, and operations. Offerings include a cloud contact center for outbound phone, SMS, email, and chat, triggered outreach, journey and segment builders, branded caller ID, and an AI SMS bot.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Regal company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for CM.com
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Buyer group 2: ████████ ████████
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Buyer group 3: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to CM.com
2.2 - Growth funds investing in similar companies to CM.com
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4 - Top valuation comps for CM.com
4.2 - Public trading comparable groups for CM.com
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