Company profile: Smart Communications
1.1 - Company Overview
Company description
- Provider of cloud-enabled customer communications management services and a customer conversations management platform, offering simple, out-of-the-box integrations with vertical and ecosystem solution providers to enable Correspondence-as-a-Service (CaaS) across industries and ecosystems.
Products and services
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Key contacts
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Financial details
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1.2 - Competitors and similar companies to Smart Communications
Catalyst
HQ: United States
Website
- Description: Provider of customer success software and services, now part of Totango, that consolidate customer data into a single view, deliver custom dashboards, health insights with weighted scores, journey building, email automation, and playbooks to standardize workflows, identify expansion and upsell opportunities, and drive recurring revenue growth.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Customerville
HQ: United States
Website
- Description: Provider of design-driven feedback platforms that turn customer experience surveys into rich, interactive experiences, plus enterprise software solutions including ERP, EAM (IFS Cloud EAM, IFS Ultimo), asset lifecycle and performance management, B2B eCommerce, and aviation maintenance tools such as IFS Maintenix and IFS Cloud.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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Qudini
HQ: United Kingdom
Website
- Description: Provider of Retail Choreography solutions for enterprise retailers and banks, offering appointment scheduling, event booking, queue management, BOPIS check-in/click-and-collect pickup, task management, and AI-driven retail analytics to enhance customer experience and store operations. Solutions available on desktop, iOS, and Android.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
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OvationCXM
HQ: United States
Website
- Description: Provider of an AI-infused customer experience management platform (CXMEngine) that connects technology, partner ecosystems, and customer interactions to identify and resolve real-time friction points across digital, back-office, and partner touchpoints. Offers journey orchestration, ecosystem connection with real-time partner data, AI insights and automation, IBM Z data integration, and on-demand CX Activation field service support.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full OvationCXM company profile →
Market Metrix
HQ: United States
Website
- Description: Provider of a feedback management platform for hotels and casinos, working with over 14,000 hotels and casinos in more than 70 countries to collect guest feedback, connect it with financial impact, and maximize guest value across loyalty, referrals, and reputation, turning feedback into performance and results.
- Rationale: This competitor operates in a highly similar market segment with overlapping features.
- Company type: Private company
- Employees: ●●●●●
- Total funding raised: $●●●m
- Backers: ●●●●●●●●●●
- Acquisitions: ●●
View full Market Metrix company profile →
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2.M&A buyers
2.1 Potential strategic acquirers in the sector
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2.2 - Strategic buyer groups for Smart Communications
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Buyer group 2: ████████ ████████
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Key Products: ████████, ████████, ████████, ████████
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Buyer group 3: ████████ ████████
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Description: ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████ ████████
Key Products: ████████, ████████, ████████, ████████
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3. Investors and private equity firms
3.1 - Buyout funds investing in similar companies to Smart Communications
2.2 - Growth funds investing in similar companies to Smart Communications
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4 - Top valuation comps for Smart Communications
4.2 - Public trading comparable groups for Smart Communications
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